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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,094 Reviews

3,094 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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May 20, 2023

Always great service. Nice work Walnut Creek vw. I look forward to my next service. More

by LARRY777777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We are glad you enjoyed a great experience working with our Service Team at Dirito Brothers Walnut Creek Volkswagen. Thank you for your positive review and for trusting us with all of your automotive needs. We are here if you need any further assistance.

May 19, 2023

Marina was very professional and she informed me promptly about the service updates. Pick up was on time . Great team there. I want to mention also Kevin who was helpful during a very busy morning when I dro More

by IB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We're happy you found our Service Department to be so supportive during your visit here at Dirito Brothers Walnut Creek Volkswagen. Our Service Team strives to deliver an excellent experience, and we're glad you found this to be the case during your visit. If you have further automotive needs or questions, please reach out.

May 19, 2023

Always great service, done by time stated, nice service administrators, great coffee for free. Have stayed open late for service drop off for me. More

by CHARLESROECKEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We take our reviews to heart and are delighted to learn about your 5-star visit with our Service Department. Please let us know if you have any additional questions about the service on your vehicle and thank you again for choosing Dirito Brothers Walnut Creek Volkswagen.

May 18, 2023

Everything was great. The staff was super helpful and attentive. I definitely recommend this dealership. More

by 5.ROUZBEH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello and thank you so much for sharing your positive review about our team at Dirito Brothers Walnut Creek Volkswagen. Please don't hesitate to reach out if there's anything additional we can do for you. Have a great day.

May 15, 2023

Everyone was so friendly and responsive - especially the service rep who did the paperwork and texted me throughout the day with updates. First class all the way. Other dealerships should take a page from y More

by MALIOTO44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello. Your high rating and review are greatly appreciated. We are grateful for you leaving us a five-star review. We know the importance of having an excellent experience when servicing your vehicle, thanks for choosing Dirito Brothers Walnut Creek Volkswagen to help.

May 15, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

To deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our Service Team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out to us here at Dirito Brothers Walnut Creek Volkswagen.

May 15, 2023

Sean was great to work with and provided good service. He communicated, early, accurately and often. Thank you. More

by toddcmercer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello and thank you for your highly-rated review. We strive to deliver a great experience to all of our valued customers, and we're happy to see that your visit here at Dirito Brothers Walnut Creek Volkswagen was excellent.

May 15, 2023

Everything was clear and straightforward. I appreciate the transportation options and the no hassle attitude. I will be back for the next service. More

by Pep vanH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We are thrilled that our Service Team provided you with a clear and straightforward experience and that you appreciated our transportation, Pep! We appreciate you taking time out of your day to write this awesome review, and if you need anything else do not hesitate to contact us.

May 14, 2023

Terrance was clear, concise and easy to work with. My 40k service was a painless experience. More

by travisbartosek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terrance
May 15, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, we appreciate you taking the time to leave us a five-star review. It brings us joy to know that our Service Team provided you with a stress-free experience while completing your 40,000-mile service. You can always count on Dirito Brothers Walnut Creek Volkswagen for your automotive needs.

May 14, 2023

Fixed the problem in a day. Can't complain! Sean was great to work with. More

by AIMEEMARTEL8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, we are honored that you left us a five-star review. It is satisfying to know that our Service Team was able to assist you with your vehicle in a timely manner and that you enjoyed your experience at Dirito Brothers Walnut Creek Volkswagen. You can always count on us for your automotive needs.

May 13, 2023

Excellent as usual. The mechanic found out my Tiguan had oil leak from the vacuum pump and replaced it with a brand new part. All was covered under the warranty as well! More

by GURKAN SUEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for the five-star review, Gurkan. Were happy our Service Department was able to repair and replace your oil leak promptly. We hope you continue to choose Dirito Brothers Walnut Creek Volkswagen for all your automotive needs.

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