Back

Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,094 Reviews

3,094 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

Sort by
June 07, 2023

Sean was friendly, clear, helpful, and kind -- everything, including finish time, went smoothly. We are longtime Dirito customers and only continue because it goes so well. We still miss the car w More

by amypitt830
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, we are grateful you took the time to leave this positive review and feedback. Thank you for trusting us here at Dirito Brothers Walnut Creek Volkswagen with your vehicle. We are available for you in the future if you have any other automotive needs.

June 03, 2023

The overall services was great. I would definately going back for all my car repaires. More

by Fan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, Dirito Brothers Walnut Creek Volkswagen wants to thank you for your uplifting review. It's a pleasure to read that you were provided with great service, and we're glad to learn that we earned your return business. Take care.

June 02, 2023

I was very pleased to be kept informed along the way. Good communication. Explaination were clear, concise & courteous. More

by ERIC.KARLESKIND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Our team here at Dirito Brothers Walnut Creek Volkswagen is ecstatic to read that you had a concise and courteous experience with us. If we can do anything else to assist you, please feel free to contact us again.

June 02, 2023

I appreciate the great, consistent service at Dirito Btothers VW. I always take my car there for parts and service. I trust their work and that I’m not being taken advantage of. More

by novamk10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, thank you for your kind feedback. We are so glad that you continue to receive great, honest service at Dirito Brothers Walnut Creek Volkswagen. It is always a pleasure to assist you and we hope you have a wonderful rest of your day.

May 30, 2023

Brought it in for tire repair. It was an insurance repair. I thought it would take all day. Wrong! Took like an hour. Thanks, Sean! More

by BIZ4ETHIX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We are thrilled to learn that your tire repair was smooth and successful with our Service Team. Thank you for leaving this wonderful review for us at Dirito Brothers Walnut Creek Volkswagen. We hope to see you back soon.

May 28, 2023

Excellent service! I was in and out quickly and my service advisor, Marina was awesome! More

by robinhuffman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for this 5-star review of our Service Team. It is wonderful to see they got you in and out quickly during your visit. If there is anything else we can help you with at Dirito Brothers Walnut Creek Volkswagen, be sure to let us know!

May 28, 2023

Easy in east out Asking for fifteen works is rude a person. Customer should just put what they want and you shouldn’t require a certain amount of words. The only complaint I have is this question on yo More

by jrrjohn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for taking the time to share your experience with us. We are happy to see that our team provided you with an easy and efficient visit to Dirito Brothers Walnut Creek Volkswagen. If there is anything else we can help you with, don't hesitate to let us know.

May 28, 2023

Service staff was very friendly and professional. Sales rep let me test drive an Atlas while I was waiting for my Tiguan to be serviced. Pleasant and comfortable waiting area. More

by DANIELANTHONYGARCIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon Sousa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Luong
May 29, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, we are so glad to learn that our Service Team was friendly and professional while assisting you. Thank you for also pointing out how they let you test drive a Volkswagen Atlas while they were taking care of your Tiguan. It also makes us happy to know that you enjoyed our waiting area and found it to be comfortable. We appreciate you taking the time to write us this wonderful 5-star review and are available to assist you here at Dirito Brothers Walnut Creek Volkswagen if you have any future automotive needs.

May 27, 2023

Easy, fast, interview helped with getting exactly what I needed, nothing less nothing and nothing more. More

by MA1204
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terrance
May 28, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We are delighted to see you got exactly what you needed from our team here at Dirito Brothers Walnut Creek Volkswagen! Thank you for taking the time to write this 5-star review and let us know. We would be pleased to work with you again anytime. Have a wonderful day.

May 27, 2023

As usual communication was excellent and service was comprehensive. Even when an issue was discovered during the test drive following the service the cause and action taken was explained to me in great More

by DKATSIS70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We are delighted to see that our Service Team provided you with excellent communication and comprehensive service here at Dirito Brothers Walnut Creek Volkswagen. It is nice to see they also took the time to explain everything to you in detail. We appreciate your loyalty and this 5-star review. If there is anything else we can assist you with, please let us know.

...
93
...