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Dirito Brothers Walnut Creek Volkswagen - Service Center
Walnut Creek, CA
2,892 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,892 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center
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October 04, 2024
Last minute request. Accommodated same day that I had my car towed in. Thanks Kevin Accommodated same day that I had my car towed in. Thanks Kevin More
by BILL26B
Verified CustomerEmployees Worked With
October 04, 2024
Everyone was super helpful - from the first call, through drop off, the actual work, and pick up. Communication was done through text (fantastic!), and Bubbles was detailed when I picked her up. Thanks for drop off, the actual work, and pick up. Communication was done through text (fantastic!), and Bubbles was detailed when I picked her up. Thanks for everything! More
by msj
Employees Worked With
October 04, 2024
Very friendly, knowledgeable, and assisted me on warranty coverage. Marina was a terrific help and explained things thoroughly. coverage. Marina was a terrific help and explained things thoroughly. More
by cynthiajoankay
Employees Worked With
October 04, 2024
The service manager was rude, dismissive, condescending and generally difficult to deal with. The car still isn’t fixed and needs to go in again which as a mama of kiddos on car seats isn’t an easy situati and generally difficult to deal with. The car still isn’t fixed and needs to go in again which as a mama of kiddos on car seats isn’t an easy situation! More
by CAITLIN.HOTTON
Employees Worked With
September 30, 2024
The service department communicated well and I appreciated that they didn't try to sell me more than what was needed. appreciated that they didn't try to sell me more than what was needed. More
by STACY.MOREA
Employees Worked With
September 30, 2024
Excellent, fast and prompt service. This time the team was able to schedule the 20UF recall quickly and complete it in one morning. Very happy with how they have kept my 2016 GTI runnin This time the team was able to schedule the 20UF recall quickly and complete it in one morning. Very happy with how they have kept my 2016 GTI running for 9 years and 180,000 miles and counting. More
by DKATSIS70
Employees Worked With
September 29, 2024
Sean Thomas was great in listening to my points about the car and tried his best to expedite the process car and tried his best to expedite the process More
by SANTOSH.KADKOL
Employees Worked With
September 29, 2024
For over twenty years I have used Dirito Brothers for my Jetta and Passat. Always friendly, thorough and educational. Never a team trying to sell my car for a new model. Professional and I trust the workers Jetta and Passat. Always friendly, thorough and educational. Never a team trying to sell my car for a new model. Professional and I trust the workers. More
by sandykrose
September 29, 2024
Marina is an exceptional service rep who goes above and beyond to assist you and make your service a positive experience. beyond to assist you and make your service a positive experience. More
by malik_haynes001
Employees Worked With
September 28, 2024
Service department at DIRITO Brothers was able to get a part for my 2001 VW that is no longer manufactured by Volkswagen. They were able to fix the check engine light. I had thought it was time to retire t part for my 2001 VW that is no longer manufactured by Volkswagen. They were able to fix the check engine light. I had thought it was time to retire the car but they were able to fix it. More
by larspjohnson
Employees Worked With
