Dirito Brothers Walnut Creek Volkswagen - Service Center

They are great. Very good customer service and they communicate with their customers very well. Very good customer service and they communicate with their customers very well. More

This dealership is easy to work with and they work extremely hard to resolve and satisfy their customers. I especially like the very hard work that their representatives conduct to meet their custome extremely hard to resolve and satisfy their customers. I especially like the very hard work that their representatives conduct to meet their customers every need. This is a very "uncommon" type dealership that I noticed when I first went shopping for a new automobile. They have long time employees there that almost act like family. You will NOT be disappointed in any way from purchasing an auto to having it serviced, maintained or in for warrantee repair. I have also worked a long time with Marina Felix and she is amazing in every aspect of that word. She follows through on her promises, has a thorough knowledge of the products and services that might be done on your auto and is a delight to work with. None Better!! Kudos to all!! More

Dan and my service was great for the most part. I would have appreciated that for auch an expensive service, my car be washed like other dealerships do. Also the Lyft would not take me as far as Va I would have appreciated that for auch an expensive service, my car be washed like other dealerships do. Also the Lyft would not take me as far as Vallejo which was disappointing. More

First time taking in VW for service & was met with professionalism. Marina was very warm & friendly & explained everything in great detail. She texted me updates & always kept me in the loop. professionalism. Marina was very warm & friendly & explained everything in great detail. She texted me updates & always kept me in the loop. More

kevin was very accommodating to me when we had issues in trying to find parts fir my mirror and key. He was gracious to me when he offer me a free reprogramming of my car key when VW lost the key that I had trying to find parts fir my mirror and key. He was gracious to me when he offer me a free reprogramming of my car key when VW lost the key that I had already paid for. Kevin was great at sending text messages to me about the rogress of the repairs to my car. More

As always, excellent service and clean and welcoming dealership. Been bringing my VWs here for many years. No waiting when I arrived. Ended up getting my 80K service along with the fuel pump recall. Kev dealership. Been bringing my VWs here for many years. No waiting when I arrived. Ended up getting my 80K service along with the fuel pump recall. Kevin explained in detail the work that would be performed. Not cheap due to transmission oil and various filter changes. He found me a coupon and applied it. Every little bit helps. I was notified when my car was finished at the time promised. Pick-up was easy. I purchased my car from Dirito 5 years ago and will continue to bring my car here for service. More

Marina was great. Service was great! Thank you! Always great service at Dirito Brothers. Will always get our cars from you. Service was great! Thank you! Always great service at Dirito Brothers. Will always get our cars from you. More

Sean Thomas is awesome every time we need help with Dorito! Fast and so easy to work with. Dorito! Fast and so easy to work with. More

Marina, my service tech was outstanding at getting my 2015 Golf TDI issues fixed! I had attempted a repair using a Lafayette Independent repair shop, but they weee unable to correctly diagnose the probl 2015 Golf TDI issues fixed! I had attempted a repair using a Lafayette Independent repair shop, but they weee unable to correctly diagnose the problem- Car was stuttering at 2000 rpm and the tach would become erratic. Dirito Bros. Expert diesel tech figured out the problem was multi fold- a faulty speed sensor was part of the problem( not covered on warranty) but a serious problem existed with the fuel pump and fuel system lines that WAS covered under my extended warranty! The total repair cost was quite reasonable in light of the huge amount of work to fix the issues- this was made possible by Marina getting the warranty work paid by Volkswagon! Honestly, the car now has just about the same pep and fuel economy as the day I drove it off the lot when it was new! Bravo to Marina, Your Diesel Tech and the team at Dorito Bros. for making me a delighted customer!!! More

They go above and beyond to check everything in a timely manner. They are very helpful and easy to work with. manner. They are very helpful and easy to work with. More