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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
2,899 Reviews
Call Service Center (925) 448-9940

2,899 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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July 26, 2023

Sean was very helpful. He knew exactly what was going on with my car and got the part replaced and ordered the other part I needed. He referred made sure the parts departme More

by PINK93MS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Simi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon Sousa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 27, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the great rating and review. We are happy to see our Service Team at Dirito Brothers Walnut Creek Volkswagen was very helpful and assisted with parts for your vehicle. We thank you for your business.

July 25, 2023

since he doesn't know how long will take to fix my vehicle, he orders rental vehicle for me. More

by DATSCHEUNG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andres Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 26, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your five-star review and we are grateful to have you as a valued customer. Our Service Team is always here to assist and they were happy to provide you with a rental while your car was being serviced. We appreciate your business here at Dirito Brothers Walnut Creek Volkswagen.

July 24, 2023

Excellent service. I appreciate how professional, friendly and helpful everyone at the dealer is. Just a lovely group of people. The dealership is always spotless which More

by LoveMyId.4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 24, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We're delighted to see that you had a positive experience with our professional, friendly, and helpful team, NewTLX. Thank you for your great review and for choosing Dirito Brothers Walnut Creek Volkswagen for your automotive needs.

July 23, 2023

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by lazarburns
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 24, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your five-star review and we are grateful for your business here at Dirito Brothers Walnut Creek Volkswagen.

July 23, 2023

Friendly, fast, efficient service. I liked that I wasn’t pressured into needing to fix something I didn’t come there to do. I needed my light changed, blinkers replaced, and oil change More

by TERP26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 24, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your amazing review. We are happy to learn that our Service Team provided you with friendly and efficient service for your light replacement, blinker replacement, and oil change. Please let us know if there is anything else we can do for you at Dirito Brothers Walnut Creek Volkswagen.

July 23, 2023

I requested them to give me a call when the vehicle is ready for pick-up. But still, he sent me a message, which I did not check as I was busy with my work. So, I was not able to pick-up on the same day. More

by RAJKANDERI
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 24, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, Thank you for taking the time to share this feedback. It would be great to speak with you regarding the communication our Service Team provided you. Please reach out to me at a time that works best for you. I hope to connect with you soon, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

July 22, 2023

Explained in detail what was being serviced great fast service like that they text when done More

by botello.mike70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 23, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, we are grateful you took the time to leave this positive review. It makes us proud to know that our Service Team explained in detail what was being serviced and was done in a quick manner. Your business is valued and we hope you continue to always choose Dirito Brothers Walnut Creek Volkswagen.

July 22, 2023

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by WWARDTHOMPSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 23, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello. From all of us at Dirito Brothers Walnut Creek Volkswagen, thank you for this incredible rating.

July 21, 2023

i got in and Kevin, took care of the service writeup. the text communication really saves lengthy phone calls. More

by EDWARDLDUNN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 22, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, we are grateful you took the time to leave this positive review. It makes us proud to know that our Service Team took care of your needs. You can always count on Dirito Brothers Walnut Creek Volkswagen. Please feel free to reach out if you should need any additional assistance.

July 20, 2023

Clean, efficient,effective, considerate, reliable, thoughtful,, dependable, have been around a long time! And location! More

by JOELEMKE612
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 21, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We are thrilled to have received your awesome five-star review of how Dirito Brothers Walnut Creek Volkswagen is clean, efficient, effective, considerate, reliable, thoughtful, and dependable, and we are proud to have your continued loyalty. Thank you so much for your business.

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