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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
2,899 Reviews
Call Service Center (925) 448-9940

2,899 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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July 31, 2023

I have complete confidence in Dirito Dealership and would highly recommend to my friends and family. More

by 48SKAG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Dirito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 02, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your five-star review and we are so happy to read you have complete confidence in Dirito Brothers Walnut Creek Volkswagen. Your generous recommendation is greatly appreciated. Have an incredible day.

July 30, 2023

Overall positive experience. However, when I was contacted to pick up my car, the service advisor (Terrance) merely asked me to go to the cashier in order to get my car. He did n More

by dinodibartolomeo1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terrance
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Jul 31, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, I appreciate you taking the time to share your feedback regarding your recent visit here at Dirito Brothers Walnut Creek Volkswagen and am pleased to read that you had an overall positive experience. I would, however, like the chance to speak with you about the level of communication and customer service you received from our Service Team. Please reach out to me at your convenience so we can discuss this further. I look forward to hearing from you. Thank you, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

July 29, 2023

After my oil change service, advice indicated new battery needed. Tested battery elsewhere and test showed battery very good and therefore would not sell me a battery. Price would have been less than half th More

by SHARPEBOB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 30, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, We appreciate you taking the time out of your day to share this feedback. It would be great to have the chance of speaking with you regarding the recommendations that our Service Team provided you for the battery on your vehicle after your visit for an oil change. Please reach out to me so that we can discuss this matter further. Thank you, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

July 28, 2023

Everyone is always very helpful, I've been so happy with Dirito Bros. Easy to work with and efficient support. More

by EC22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terrence
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Jul 29, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, we are grateful you took the time to leave this positive review. It is elating to know that our helpful team was easy to work with and provided you with efficient support. For any additional assistance, please feel free to contact us anytime at Dirito Brothers Walnut Creek Volkswagen.

July 28, 2023

Marina is so fabulous and I love and trust this dealership and have been coming for years. Thank you More

by ALLEN.MEGANG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 29, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, we appreciate the kind words you have for our team. Customer satisfaction is our main goal here at Dirito Brothers Walnut Creek Volkswagen, and it pleases us to know that you were happy with our service. Please feel free to reach out if you should need any additional assistance.

July 28, 2023

We may buy another VW just so the Dirito Brothers can take care of it. What a great outfit. More

by meaganlevitan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Sousa
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 29, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for the five-star review. We are happy to know our dealership is highly recommended and meets all your needs. We hope you continue to choose Dirito Brothers Walnut Creek Volkswagen for all your automotive needs.

July 28, 2023

Non stressful sales staff , listened to the features I wanted in a car and my budget . Went out of their way to get the car I want. Financing was clear and service department is prompt and organized . More

by CRLBISSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 30, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, thanks for sharing this five-star review with us. It is pleasing to learn that our Sales Team was attentive to your needs and stayed within your budget. It is also gratifying to know that our Service Team was prompt and organized. You can always count on Dirito Brothers Walnut Creek Volkswagen for your automotive needs. Take care.

July 28, 2023

Everyone is always very helpful, I've been so happy with Dirito Bros. Easy to work with and efficient support. More

by EC22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terrence
Report | Print
Jul 29, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, we really appreciate your positive review. It makes us proud to know that our helpful team was easy to work with and provided you with efficient support. Thank you for visiting us at Dirito Brothers Walnut Creek Volkswagen. Take care.

July 28, 2023

Great service! All recommended work was explained clearly and done completely. Thank you for doing a fine job. More

by BECKER98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 29, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the great rating and review. We are happy to see our Service Team at Dirito Brothers Walnut Creek Volkswagen was very helpful and was able to provide explanations on the repairs needed. We thank you for your business.

July 27, 2023

Very good service - complete and understandable. Costs too much money, but hey, that seems to be the American way. ( : More

by MOBILEMAC
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 28, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the great rating and review. We are happy to see our Service Team at Dirito Brothers Walnut Creek Volkswagen was able to provide good quality service. We thank you for your business.

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