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Dirito Brothers Walnut Creek Volkswagen - Service Center
Walnut Creek, CA
2,899 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,899 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center
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August 13, 2023
Service was scheduled immediately, scope of work was explained and completed as promised, cost of service was as estimated, prompt transportation was provided to and from my home by the dealership - all explained and completed as promised, cost of service was as estimated, prompt transportation was provided to and from my home by the dealership - all good. More
by REDDEZ
Verified Customer
August 11, 2023
Great customer service provided with communication throughout the process. Service people very kind and courtesy. Provided a vehicle for my conversation. Made my day complete. throughout the process. Service people very kind and courtesy. Provided a vehicle for my conversation. Made my day complete. More
by MSAZAHARACARTER
Employees Worked With
August 11, 2023
Marina I believe was the lady who helped me and she was extremely helpful, knowledgeable and pleasant. extremely helpful, knowledgeable and pleasant. More
by GNUTZMANM
Employees Worked With
August 09, 2023
The staff in the service department were nice. However the problem persist and it has been looked at twice with no resolution, thus the reason for the 3 stars. However the problem persist and it has been looked at twice with no resolution, thus the reason for the 3 stars. More
by Narissa
Employees Worked With
August 08, 2023
Sean was amazing there was a mix up and my appointment was scheduled for and he told me don’t worry at all about it we will get you taken care of and he did! I was able to immediately get a loaner vehicle was scheduled for and he told me don’t worry at all about it we will get you taken care of and he did! I was able to immediately get a loaner vehicle so that I could get to work and pick up kids and bonus my car was done earlier then originally quoted! Sean was amazing to work with I appreciate his excellence in Customer Service & Support! More
by KRISTINFREVELE
August 07, 2023
On line scheduling is easy and pick up/drop off were both very efficient and friendly. very efficient and friendly. More
by kristine.kvochak
Employees Worked With
August 07, 2023
Great service and customer care. Sean in the service department took a good care of my van. Thanks. Sean in the service department took a good care of my van. Thanks. More
by ASSILIAN
August 07, 2023
I was persuaded to purchase a prepaid service package that would save me $$. Turns out I almost lose $450 because it expired just one month later without me being informed at all. I got an extension so that would save me $$. Turns out I almost lose $450 because it expired just one month later without me being informed at all. I got an extension so the 30k miles service was still covered. However, it was shown to me that it would cost me less if I did not purchase the prepaid service package. The service work itself is good, I guess. More
by BSUTJETTA
August 07, 2023
Brought my car in for 1st of 2 complimentary services. Kevin at the service desk was very friendly, efficient and informative. Very pleased with experience. Kevin at the service desk was very friendly, efficient and informative. Very pleased with experience. More
by KELLY_ROTHSCHILD
Employees Worked With
August 06, 2023
Very polite and informative. Kept me notified and delivered the car when they said they would. Kept me notified and delivered the car when they said they would. More
by DGC522
Employees Worked With
