Dirito Brothers Walnut Creek Volkswagen - Service Center

Sean did a great job taking care of me and my vehicle. Everything done as promised Everything done as promised More

The dealership is conveniently located near Enterprise car rental and the dealership offers me a ride to Enterprise. I like the quality of the repair work even though it costs more than an independent re car rental and the dealership offers me a ride to Enterprise. I like the quality of the repair work even though it costs more than an independent repair shop. More

I brought my car to Service because the light came on tell me that my Front assist breaks not available so I need to find out what that was all about. I also wanted to have my Brakes checked because They tell me that my Front assist breaks not available so I need to find out what that was all about. I also wanted to have my Brakes checked because They have been a strange noise when I Apply brakes so I want to find out if they were going. As far as I can tell, they were never checked they were no mention of them in the final report that they gave me, and there was nothing mentioned about the brakes and there was nothing in their system when I asked them see if they’ve been checked and they had nothing in there. At that point, I was told by the supervisor the service supervisor was in my account, but he would call me the next day and find out anything you could find out he never called. More

My car was serviced on time, convenient area for customers, workers are organized and welcoming. customers, workers are organized and welcoming. More

I had a recall on my VW GTI, Kevin Hubert was great. He got my vehicle in and recall was completed by the end of the next day. Very satisfied with the service provided! He got my vehicle in and recall was completed by the end of the next day. Very satisfied with the service provided! More

Service experience was excellent. Communication of important information was good and everybody was great to deal with. Communication of important information was good and everybody was great to deal with. More

The service staff are always friendly and helpful! Kevin in particular has been so great. Kevin in particular has been so great. More

I really appreciate the attention I get at Dirito, especially from Sean Thomas in Service. This is someone who seeks solutions, is highly responsive, and actually LOVES Volkswagens, which makes a big especially from Sean Thomas in Service. This is someone who seeks solutions, is highly responsive, and actually LOVES Volkswagens, which makes a big difference! He also takes time to ask how things are going, what I like about the car, what I'm thinking about my next purchase (likely an ID Buzz), and how Dirito is doing on the wider dealership. Sean just really cares. More

I’m always impressed by the outstanding customer service Kevin provides every time. I was astoned by the video from the technician explaining everything they noticed on my car. Thank you Kevin provides every time. I was astoned by the video from the technician explaining everything they noticed on my car. Thank you More

Kevin was very helpful and informative on my latest visit for an injection pump recall. He kept up-to-date throughout the process as I waited locally for the repair. for an injection pump recall. He kept up-to-date throughout the process as I waited locally for the repair. More