Dirito Brothers Walnut Creek Volkswagen - Service Center

I was happy with Sean's service. He reached out to me personally to offer services earlier than we had scheduled previously. It was great to get the update and recall issues addresse He reached out to me personally to offer services earlier than we had scheduled previously. It was great to get the update and recall issues addressed on my ID.4 ahead of schedule. I've dealt with Sean previously and he's always pleasant, knowledgeable and patient. He's quick to respond to my questions and has gone above and beyond what would normally be expected of a service liaison. He even helped to research and find better pricing for tires/installation, which wasn't even part of the initial service order. The rest of the team at the dealership is always pleasant and helpful as well. More

After a routine service, my egolf began behaving erratically. After 40k absolutely trouble free miles I thought the two facts were connected. They disagreed. They checked it out and pronounced it fi erratically. After 40k absolutely trouble free miles I thought the two facts were connected. They disagreed. They checked it out and pronounced it fine but it is not. Pretty unhappy with their level of belief, respect, and expertise. More

Fantastic service! Thank you to Sean and the team for helping us out quickly and very professionally!! Thank you to Sean and the team for helping us out quickly and very professionally!! More

Great customer service and great service and staff very helpful and my vehicle was ready in a timely manner helpful and my vehicle was ready in a timely manner More

As per usual, Marina has gone above and beyond to help me keep my VW in tip top shape. keep my VW in tip top shape. More

Very Poor, i did not get a call back or resolution on my concern. I am still waiting for a call from this service center. I am highly disappointed. concern. I am still waiting for a call from this service center. I am highly disappointed. More

Kevin was very informative and explained everything in detail from the beginning. They went above and beyond to get my daughters car back on the road. Even when picking up the car it was very fast. detail from the beginning. They went above and beyond to get my daughters car back on the road. Even when picking up the car it was very fast. More

HVAC problem was quickly and corectly diagnosed, parts were ordered and received the next day. My vehicle was ready for pickup earlier than expected. Very pleased! were ordered and received the next day. My vehicle was ready for pickup earlier than expected. Very pleased! More

Everyone I encountered was helpful, knowledgeable and polite. Service was very good everyone knew their job. polite. Service was very good everyone knew their job. More

Got my car in fast and ez and was done before promise time, fast and friendly service time, fast and friendly service More