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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
2,898 Reviews
Call Service Center (925) 448-9940

2,898 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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October 04, 2023

John is very responsive and does a great job. I would recommend other people to buy car here. More

by YSHENG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 30, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We are so glad to know that John continues to do a great job, Our Sales Team strives to provide a great buying experience for all of our customers at Dirito Brothers Walnut Creek Volkswagen. Please reach out to us if you need anything down the road.

September 30, 2023

Kevin is very professional and helpful he helped me for 20 + years all the best o you More

by bavaria1943
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 01, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello. Thank you for the 5-star review. It is a pleasure to know that you had a very professional and helpful experience with all of us at Dirito Brothers Walnut Creek Volkswagen. We greatly appreciate you as a loyal customer and we hope to see you again in the future. Take care.

September 30, 2023

I was very happy with the service, my service advisor, and my windshield. Thank you! More

by KATIE45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 02, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We're glad you're happy with the way we do business here. Thank you for the positive five-star review of the repair of your windshield! Please don't hesitate to reach out to us here at Dirito Brothers Walnut Creek Volkswagen in the future if you need any further auto-related assistance from our Service Team.

September 29, 2023

Everything is handled very professionally and well. I was very appreciative of how I was treated and how the repair got done. More

by CHARLESSHACKETT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 29, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, thank yo so much for leaving us this amazing review and 5-star rating. We are very pleased to know that our Service Team was able to take great care of you, and very professional during your visit. Your business is valued, and please feel free to reach out to us at Dirito Brothers Walnut Creek Volkswagen for any future needs.

September 29, 2023

I have used the dealership for about 20 years. There have never been any problems with the service (three vehicles). Kevin is knowledgeable and accommodating in discussing service needs. More

by STEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 30, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello and thank you for your wonderful five-star review! Our Service team strives to be knowledgeable and accommodating to ensure our customers feel comfortable. Thank you for your loyalty and please reach out to Dirito Brothers Walnut Creek Volkswagen if we can be of any further assistance.

September 28, 2023

Everyone is nice, easy to approach, and made me feel comfortable even just walking in without an appointment More

by sarahm5999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gerard Rose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ricki
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Sep 29, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your 5-star review. We're delighted to read that our team made you feel comfortable. It's important for us to create an environment where everyone feels welcome and can approach us with ease. We appreciate your feedback and look forward to assisting you again in the future. Thanks for choosing us at Dirito Brothers Walnut Creek Volkswagen.

September 28, 2023

Shannon got back me almost right way after I messaged about issues with my car. She got me an appointment the next day which was great. Marina kept me well updated and was honest with the time frame. She More

by raymundappe
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 30, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We are happy to see that Shannon and Marina made sure your experience was five stars. We want all of our customers to have the same great visit when coming to see us at Dirito Brothers Walnut Creek Volkswagen.

September 28, 2023

Sean Thomas was great and walked us through the process well. It was a smooth interaction. The cashier was great as well. Shannon is an awesome manager. More

by JANDBTHOMAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Sousa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 29, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your positive feedback! We are happy to learn that you had a smooth vehicle-buying process with the help of our Sales Team at Dirito Brothers Walnut Creek Volkswagen and we congratulate you on your purchase.

September 27, 2023

Sean was extremely thorough & accommodating. He answered all my questions & was very efficient. I like the texting feature too. Makes everything so easy! More

by NWEAVER22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 28, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the positive review of our extremely thorough and accommodating team here at Dirito Brothers Walnut Creek Volkswagen. We always endeavor to provide excellent customer service. Thank you for your business and let us know if we can assist you further.

September 27, 2023

Sean T was very helpful. Kept me updated. Took care of my requests and all my questions. Very knowledgeable with excellent customer focus. More

by LESLIEANNT0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 28, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, thanks for this amazing review! Helpful and updated assistance is always valued here at Dirito Brothers Walnut Creek Volkswagen. It is so great to know you received knowledgeable service. Come see us again for any of your future vehicle needs.

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