Dirito Brothers Walnut Creek Volkswagen - Service Center

The service advisor was very helpful and all of the other people took very care of of .e Thankyou very much Russ people took very care of of .e Thankyou very much Russ More

Great handling and customer service as i have some to expect from Dirito Brothers. Our recall was taken care of and we got the car back the same day. expect from Dirito Brothers. Our recall was taken care of and we got the car back the same day. More

Great service from the young man that greeting me at the service drive as well as from Kevin and the technician. service drive as well as from Kevin and the technician. More

Sean and the rest of the team was excellent! Helped me resolved the issue perfectly. Helped me resolved the issue perfectly. More

on time, communicated well, explained process , pleasant staff, solved the problem, almost enjoyed the whole thing staff, solved the problem, almost enjoyed the whole thing More

I was very disappointed with the lack of respect and customer service that I received from Sean. I was getting a recall performed on my vehicle. I arrived and checked in at approximately 8:45am. I was t customer service that I received from Sean. I was getting a recall performed on my vehicle. I arrived and checked in at approximately 8:45am. I was told that my car would be ready by 5pm. When I returned back to the service department, Sean told me that my car is ready to go, and he will come back and get me in 5 minutes to close me out. After waiting for Sean for at least an hour, I went to look for him. I asked another employee has he seen Sean, and he said Sean had left for the rest of the day about an hour ago. That employee was very apologetic and surprised that I was left unattended. I am extremely disappointed with the service Dirito Brothers. More

Sean was very helpful and pleasant to work with. The car problem was fixed in a timely matter. The car problem was fixed in a timely matter. More

Sean (service advisor) is the key reason I continue to bring my car to Volkswagen Walnut Creek. He is soft-spoken, listens attentively, and always offers thoughtful and reliable advice. His professionalis bring my car to Volkswagen Walnut Creek. He is soft-spoken, listens attentively, and always offers thoughtful and reliable advice. His professionalism and commitment to exceptional service consistently exceed my expectations, making each visit smooth and stress-free. I highly recommend Sean for his outstanding service! More

Transportation to and from the dealership is greatly appreciated. The facility is clean. All services are explained clearly. appreciated. The facility is clean. All services are explained clearly. More

Quick and easy service. Got my car back to me the same day for my 10,000 mile service. Got my car back to me the same day for my 10,000 mile service. More