Dirito Brothers Walnut Creek Volkswagen - Service Center

I've been a BMW owner for many years. The service experience between the Dealerships was night and day. No loaner for a recall on a brand new car? That's beyond poor customer service. The The service experience between the Dealerships was night and day. No loaner for a recall on a brand new car? That's beyond poor customer service. Then passed off to a Lyft. Not even transported in a Dealership vehicle with a Dorito Brothers employee. The car was returned to me without cleaning. When I came back, I was pointed to the side lot. " It's out there". More

Really helpful. Marina was awesome as usual and Terrence explained to me exactly what was going wrong with my lights + more. Reminded me why I should go to the deale Marina was awesome as usual and Terrence explained to me exactly what was going wrong with my lights + more. Reminded me why I should go to the dealership vs private mechanics! :) More

Great service. Great staff, very transparent. Sean was terrific from first phone call, through follow up, drop off, and completion. Great staff, very transparent. Sean was terrific from first phone call, through follow up, drop off, and completion. More

Sean was very thorough and made sure that I had a complete understanding of service options and what was completed after the service was done. complete understanding of service options and what was completed after the service was done. More

Prompt efficient family owned VW dealership 30+ years in Walnut Creek,CA David Dirito is a consummate professional Walnut Creek,CA David Dirito is a consummate professional More

Making service and the best place to buy a car. They take good care of you and goes above and beyond. They take good care of you and goes above and beyond. More

Friendly, courteous , professional, efficient, clean, good atmosphere. Would highly recommend this dealership to friends and family. good atmosphere. Would highly recommend this dealership to friends and family. More

Pleased with service, and received all of the repair and maintenance items that were needed for my car. maintenance items that were needed for my car. More

Very quick and easy to make an appointment and service was great! Very friendly team. was great! Very friendly team. More

I was told the day before that the service would take 2 hours and instead it took 4. I had to seek out service tech at the originally promised time (after 3 hours) only to find out it would still be anothe hours and instead it took 4. I had to seek out service tech at the originally promised time (after 3 hours) only to find out it would still be another hour before the car was done More