Dirito Brothers Walnut Creek Volkswagen - Service Center

I originally was disappointed that I had to come back into two separate trips, however, sean was very quick to recover that experience with his exceptional customer service his immediate follow up and fo into two separate trips, however, sean was very quick to recover that experience with his exceptional customer service his immediate follow up and follow through. Lastly, getting me a quote for additional items needed for my vehicle so I can plan for extra expenses in the future. I have yet to receive this service from any other dealership, and I would like to commend and congratulate, sean on his consistent outstanding service, despite all the circumstances thrown at him on a daily basis thank you sean your patience and kindness is seen! More

He was super rude to me for checking up on a question I had. Very unprofessional had. Very unprofessional More

Long term relationship has been very satisfactory which makes me happy. Keep up the good work. makes me happy. Keep up the good work. More

The service department was great. Sean communicated effectively, met all expectations and provided terrific service. Sean communicated effectively, met all expectations and provided terrific service. More

Great customer service, Kevin does a great job of keeping me in the loop. Quick and easy me in the loop. Quick and easy More

I would consider myself part of the Volkswagen family, as I have 3 Volkswagens currently. I learned to drive on my mom's '73 Beetle, I inherited my father's '69 bus, and I had an '85 Westfalia. I currently o I have 3 Volkswagens currently. I learned to drive on my mom's '73 Beetle, I inherited my father's '69 bus, and I had an '85 Westfalia. I currently own 2 TDI Sportwagens along with my eGolf. I leased, then bought my 2016 eGolf from Dirito Brothers, and near the end of its warranty, the battery range has dropped off sharply. I recently took it into the dealership twice, and both times they told me that after their "thorough" investigation and examination the battery is within specifications. Both times they kept the car for a week, and only drove it less than 40 miles, despite my request to investigate the lower end of the battery life / range. Initially they called back the day after I brought it in, explaining that it was within specs, but offered to keep it for more study. I called back after a week of silence, only to get the same incorrect diagnosis. I suspect that the additional study was to park it in the back of the lot and forget about it until I called back. When I bought the car, it would regularly go 100 miles on a charge; today it went 57 miles, with one mile remaining of range. This is about how I explained it to the service department twice. How can a range of 57 miles possibly be meeting the specification!? This smells a lot like a dealership not wanting to meet their end of the warranty bargain. I will be contacting Volkswagen USA with a letter. I am extremely disappointed with Dirito Brothers. More

Great service from Marina Superior welcome for my show up without a reservation Change my tire in a short time and was still in warranty Thank you again up without a reservation Change my tire in a short time and was still in warranty Thank you again More

Courteous service. Provide free transportation to and from the dealership to home while the car is being repaired. Clear explanation on the type of service offered and Provide free transportation to and from the dealership to home while the car is being repaired. Clear explanation on the type of service offered and provide estimated charges and time of completion. Only give 4 stars because the service advisor did not explain to me that one of the services cannot be performed due to lack of part until I came to pick up the car. It was disappointing because that service is the main reason I brought the car to the dealership for repair service, More

Excellent customer service by Kevin timely repairs high attention to customers highly recommend to others attention to customers highly recommend to others More

We very thing was pretty much perfect. And went off with out a problem great job And went off with out a problem great job More