Dirito Brothers Walnut Creek Volkswagen - Service Center

The members of the dealership team at Dirito Brothers did everything possible to make the visit efficient, friendly, courteous. It is my "go-to" dealership for purchasing and caring for my vehicles. everything possible to make the visit efficient, friendly, courteous. It is my "go-to" dealership for purchasing and caring for my vehicles. More

My driver’s side sideview mirror was broken. It wasn’t safe to drive! I was in a jam. Kevin & Sean & the service team at Dirito Brothers came through immediately. My sideview mirror was repaired It wasn’t safe to drive! I was in a jam. Kevin & Sean & the service team at Dirito Brothers came through immediately. My sideview mirror was repaired the next day. I was safely back on the road & relieved & overjoyed by their excellent care & service! More

Dealer ship is very clean and employees are very courteous and helpful and my advisor Mr Sean Thomas is excellent and very knowledgeable advisor and he is following up very good. Thank you courteous and helpful and my advisor Mr Sean Thomas is excellent and very knowledgeable advisor and he is following up very good. Thank you More

Marina Felix is the best Service Advisor I have ever worked with. She is organized, thorough and professional. worked with. She is organized, thorough and professional. More

Marina kept me informed and my car was ready when she said it would be. said it would be. More

Prompt, professional and courteous service from the entire team. Car was ready when promised and all work was completed. entire team. Car was ready when promised and all work was completed. More

Pro: Sean (in the service department) is a good guy to work with and is able to answer the questions that I have. He is someone that I want to go back to each time that my car needs to go in for any type work with and is able to answer the questions that I have. He is someone that I want to go back to each time that my car needs to go in for any type of service. Con: With other cars that I have owned (not VWs) the dealership always detailed the outside of the car for pick up. That is something that would be a nice touch for those that have had their car gone all day (or sometimes multiple days) as a perk when picking up. More

Aside from the fact that there aren’t any loaners EVER lol, which seems to be beyond their control. The dealership and (Sean) always provide me with excellent customer service and they are very accommodat lol, which seems to be beyond their control. The dealership and (Sean) always provide me with excellent customer service and they are very accommodating. I stay in Vallejo but I choose to cross the bridge and travel to VW Walnut Creek, because I know I will get taken care of properly!!! More

Friendly, helpful and always willing to go the extra mile. I highly recommend them for sales and service. mile. I highly recommend them for sales and service. More

Took car in for service. Sean was vey helpful, with thorough explanations and prompt attention. Much appreciated. Sean was vey helpful, with thorough explanations and prompt attention. Much appreciated. More