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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
2,896 Reviews
Call Service Center (925) 448-9940

2,896 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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January 18, 2024

Easy online appointment. Follow up by text and email, video explaining the work done, on time pick up, great customer service by my advisor Kevin More

by J.H
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 19, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

It's important to us that your experience at Dirito Brothers Walnut Creek Volkswagen was smooth from start to finish. We're glad our online appointments and follow-up process were of help. Kevin and the customer service team appreciate your kind words.

January 18, 2024

They’re friendly and kindly, good service! I’ll be recommending to my friends for your shop. More

by Cyakura
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 18, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your kind words and recommendation. It's pleasing to hear you felt we provided good service at Dirito Brothers Walnut Creek Volkswagen.

January 18, 2024

Service writers were very nice , service was quick and hassle free . Good communication . Good experience More

by vintagecs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 18, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your kind review about our service writers and efficient procedure at Dirito Brothers Walnut Creek Volkswagen. Clear communication is essential to us. Thanks again for sharing your good experience.

January 17, 2024

Dirito Bros. is a very well run business. The customer relations are especially good and satisfactory. More

by DC23SC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 18, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your kind words about Dirito Brothers Walnut Creek Volkswagen and our customer relations. We put a lot of effort into ensuring our service quality, glad it's noticed!

January 17, 2024

Everyone was friendly, polite and efficient. They followed through with their promises. Overall, it was a surprisingly wonderful experience. More

by IWEDTHEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 18, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate the positive feedback and it's good to hear that you found our staff at Dirito Brothers Walnut Creek Volkswagen efficient. Should you need anything else, please don't hesitate to reach out.

January 17, 2024

Appreciated the prompt and professional service. The only thing is that they were not able to address the Air Bag warning light that still remains a problem. More

by crbelisario
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 19, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your feedback. We are pleased to know your overall visit went well and you received prompt and professional care. We value your business with Dirito Brothers Walnut Creek Volkswagen and if you would like to discuss your feedback in further detail, please do not hesitate to reach out to us.

January 16, 2024

I really appreciated the prompt, professional and kind way in which my recall issues were resolved. Everyone was great! More

by SBDUPUIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 16, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

We value your positive feedback about the handling of recalls at Dirito Brothers Walnut Creek Volkswagen. It's always pleasing to hear our team was great. Thank you for sharing your experience with us.

January 14, 2024

Excellent Service A+ highly recommended- good coffee clean waiting room -very friendly service and very helpful More

by DAVEMANSFIELD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 16, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate the high rating and positive feedback about our service, cleanliness, and beverage options at Dirito Brothers Walnut Creek Volkswagen. Your recommendations mean a lot to us.

January 13, 2024

Kevin was very nice and patiently described what was wrong with my car and helped me understand my options. I am VERY DISAPOINTED in Volkswagen. The malfunction in my less than two year old Jetta makes More

by GLORIALENHART
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 17, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

We're glad Kevin could assist you during your visit to Dirito Brothers Walnut Creek Volkswagen. We appreciate you taking the time to share your feedback. We value your business and if you wish to discuss anything further, please do not hesitate to reach out to us.

January 13, 2024

Kevin and the rest of the staff are very friendly and professional. Everything was completed on time . More

by MARK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Augusto”Gus The Bus” Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don’t know name but the lady in accounts when I went to pick up the car. She was very friendly
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Jan 16, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

It's great to hear your experience with the staff at Dirito Brothers Walnut Creek Volkswagen met expectations, especially appreciating Kevin's professionalism. We're glad everything was done promptly. Thanks for sharing this feedback.

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