Dirito Brothers Walnut Creek Volkswagen - Service Center

Needed to replace the car battery to our 2017 Beetle. Easy enough to do myself but these cars often need to be reprogrammed after a new battery is installed I was told. Batteries are around $200.00 eve Easy enough to do myself but these cars often need to be reprogrammed after a new battery is installed I was told. Batteries are around $200.00 everywhere I checked before make the call to Dirito to check their cost. Was told $250.00, $200.00 for the battery and $50.00 to program/reset the computer. I asked if I put the battery in myself, then brought the car in, how much would the reset cost? Answer $250.00. So it did not make sense to buy the battery elsewhere and install it. Next question I had to Kevin, "so I am basically paying $50.00 to have it reset?". Answer: YES. Then I asked are there are any other costs? The answer I got back: NO. Imagine my surprise (and anger) when I went to pay the bill and it included a $195.00 labor charge! An incredible amount for a task so easy and quick to do, but more irritating that I was not told about it ahead of time. Not a happy experience at all! More

Marina was great. Workers are super Friendly. My 4 star review is based on the fact that I bought a certified Pre owned vehicle, and 5 days later I had to come back Workers are super Friendly. My 4 star review is based on the fact that I bought a certified Pre owned vehicle, and 5 days later I had to come back to the dealership because it was slightly pulling to the left. So it makes me wonder what kind of inspection was conducted on the car. But I am happy with the vehicle and hoping they fix the issue. More

Kevin is a consummate professional. I appreciate the longevity of employees and the knowledge they have of your vehicle and needs. Cost is always as expected and service is timely. M I appreciate the longevity of employees and the knowledge they have of your vehicle and needs. Cost is always as expected and service is timely. My Beetle has been coming for service for 11 years and each experience has been wonderful. More

No hidden charges, great honest sales person. No pressure to buy. Very helpful In finding the right car for us. No pressure to buy. Very helpful In finding the right car for us. More

Did a great job and got us in and out right on schedule as promised! as promised! More

In and out for 4th year warranty service in record time. Kevin Hubert is the best!!! Kevin Hubert is the best!!! More

It is always a very seamless and professional experience. We appreciate everyone’s expertise and attention to detail. We appreciate everyone’s expertise and attention to detail. More

Always great service at Dirito Bros! Even though I was ahead of my service schedule, they took care of my car perfectly as usual! Even though I was ahead of my service schedule, they took care of my car perfectly as usual! More

My appointment was not achedule book correctly… however Kevin took care of it and got it done that day. Kevin took care of it and got it done that day. More

It seems there was a problem but took a while to notice. I bought it back and Kevin and the team took another look and found the problem. They help mitigate the issue and let me know the steps forward. No p I bought it back and Kevin and the team took another look and found the problem. They help mitigate the issue and let me know the steps forward. No pressure to address it right away and appreciate that I am not forced but given options. More