Dirito Brothers Walnut Creek Volkswagen - Service Center

The Customer service here is 10 out of 10! Will come back for my service here! Will come back for my service here! More

This review is regarding the most recent recall for the door handles. Called the service department regarding the recall and talk to Sean who was able to get me an appointment on the date and time I wante door handles. Called the service department regarding the recall and talk to Sean who was able to get me an appointment on the date and time I wanted the following week. The day of the recall repairs, everything went efficiently and smoothly. Sean met me and explained the whole process involved and made sure I understood the process. Sean was extremely courteous and kind in making sure I was comfortable with the services involved. Also told Sean the trunk door was giving me trouble once awhile by refusing to close properly. Sean told me he would ask the repair professional to look into it and they took care of it. I was very impressed with the level of professionalism and excellent quality of services I had receive from both Sean and the service department. Was a long time Toyota owner before I purchased the ID 4 and happy to say I am now a loyal VW owner. Big thanks to Sean and the service department for their super customer services! More

My service manager went out of his way to make sure that we were taken care of and that we were fully satisfied with our repair. we were taken care of and that we were fully satisfied with our repair. More

The first time I attempted to use my horn after the service dept replaced the driver airbag under a recall, the horn was inoperative. When i called Service, they said it was likely a not their fault, a service dept replaced the driver airbag under a recall, the horn was inoperative. When i called Service, they said it was likely a not their fault, and suggested my horn not working was a coincidence probably due to the heavy rains. My car lives in a covered carport. So now I’m expected to go back to the dealer and hope they decide the horn breaking is their fault and not a mysterious short in a 7 year old car. More

All was good. Dealership is nice, personnel is professional, service is fast, I will come back Dealership is nice, personnel is professional, service is fast, I will come back More

The visit was very smooth- from scheduling to completion. Sean communicated very well which is extremely important to me. Sean communicated very well which is extremely important to me. More

Sean went above and beyond to ensure that my experience was perfect! Thank you for making this a great experience! was perfect! Thank you for making this a great experience! More

Fast appointments and service. No complaints from me. Plan to do scheduled maintenance here when the time comes. No complaints from me. Plan to do scheduled maintenance here when the time comes. More

Chris was kind and helpful through my whole process. Always appreciate doing business with Dirito Brothers. Always appreciate doing business with Dirito Brothers. More

Shaun was terrific as were the mechanics, very satisfied with the service that i received! with the service that i received! More