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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
2,895 Reviews

2,895 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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May 02, 2024

I received prompt, pleasant, efficient service. Chris Sagon was great. The car is running very well. More

by franceslouise0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Sagon was the person who worked with me to get my car serviced.
May 03, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

We're pleased to hear that our team provided efficient service and your car is running well. Your positive feedback validates a quality commitment at Dirito Brothers Walnut Creek Volkswagen. Thank you for choosing us.

May 02, 2024

very satisfied with the attention and service, and thank you in advance for everything. Great More

by doug9106
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan
May 03, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

We're pleased to learn you were satisfied with the service at Dirito Brothers Walnut Creek Volkswagen. We look forward to our continued relationship. We appreciate your business.

May 01, 2024

I recieved very good service Sean was very helpful, pleasant and quick. The car is running well. It was very helpful to have Lyft available.. More

by Carol Hiddleson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

We're glad to hear that you had a positive experience with our team at Dirito Brothers Walnut Creek Volkswagen. Thank you for highlighting the efficiency of the Lyft service, and we hope your vehicle continues running smoothly.

May 01, 2024

Keep up the good job, great service and great quality. Sean was great help to make me understand things about the additional warranty. More

by Cemil Binlik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

We're pleased to hear our team provided clear insights about the additional warranty. Your kind words reaffirm Dirito Brothers Walnut Creek Volkswagen’s dedication in offering both great service and quality. Thanks for the review.

April 30, 2024

We came to the dealership because the check engine came on. The parts were not in stock and they were ordered. We were not in a hurry for the care to be fixed so the dealership kept it until the job was More

by bigfishjonathane
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, We are glad to read that you were pleased by your recent visit with our Service Team. However, I would like to learn more about your 3-star experience. Please reach out to me at your earliest convenience so we may discuss this further. Sincerely, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

April 29, 2024

The customer waiting area is clean and comfortable but the seating is limited. There is complementary coffee, tea, and filtered water as well as free wifi. The service was completed sooner than the estima More

by jeremy.kulm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your feedback. At Dirito Brothers Walnut Creek Volkswagen, we aim to provide efficient service with proper amenities and comfort available for all our valued customers. Your courtesy is appreciated, thank you.

April 27, 2024

We were asked to come without an appointment then all they did was a visual check. We thought it was a quick. We have to come all the way from Oakley. Then this young man in the reception was kind of ru More

by Bona
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Hubert
2.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello Bona, We value your feedback here at Dirito Brothers Walnut Creek Volkswagen. Given the opportunity, I would like to speak with you about the level of customer care you received from our Service Team during your recent visit. Please contact me at your convenience so we can discuss this further. Thank you, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

April 27, 2024

As always, we had a very good experience having our car (one of many VW's that we've owned) serviced at Dirito Brothers Volkswagen. Our longtime service adviser Kevin once again made this visit a pleasant More

by KENNISH123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your trust in Dirito Brothers Walnut Creek Volkswagen for your car services needs, and we're pleased to hear about your positive experience. We will continue striving to ensure every visit is an enjoyable one.

April 25, 2024

The service was done in a timely manner but there were a couple miscommunications about what time the department was closing More

by SHELBESWEET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dan
Apr 30, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, It's always a pleasure knowing our Service Team finished your vehicle service promptly. I, however, would like to speak with you about the level of communication that you have experienced during your visit here at Dirito Brothers Walnut Creek Volkswagen. If you would, please reach out to me at your earliest convenience, I would greatly appreciate it. I look forward to hearing from you. Sincerely, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

April 23, 2024

The problem with starting the car was still not fixed after keeping the car for two days. More

by KARENBURT30
Service Communication
Recommend Dealer
No
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, Thank you so much for sharing your recent experience at Dirito Brothers Walnut Creek Volkswagen. Our goal here is for every customer to have a positive experience and I would appreciate the opportunity to learn more about your visit with our Service Team. Please contact me at your earliest convenience to discuss this further. Best regards, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

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