Dirito Brothers Walnut Creek Volkswagen - Service Center

I received excellent customer service and the agent provided all the information I need and was nice. provided all the information I need and was nice. More

The text service used to communicate with service writers needs a big upgrade. i had used the text service to communicate Friday evening after i had dropped off the vehicle. after speaking with the service w needs a big upgrade. i had used the text service to communicate Friday evening after i had dropped off the vehicle. after speaking with the service writer he said that any questions or change of information that the text number is alright to use. messaged friday evening around 8pm knowing that the vehicle was to be worked on 9am saturday. message wasnt read till after the vehicle service had been completed. I had changed my mind about one of the services rendered. not a massive hiccup, but still a bit of hinderance More

Marina and Kevin took exceptional care of me and my baby as always. My window was broken the night before. I drove by the shop to see if they could squeeze me in. No one batted an eye at my unannounced ar as always. My window was broken the night before. I drove by the shop to see if they could squeeze me in. No one batted an eye at my unannounced arrival. Checked the part, they had it, called the fixer upper and he said he could squeeze me in. 3 hours later, I got a call that everything was done. Fast, friendly, and more accommodating than I could have ever imagined. I can't thank the Dirito team enough! More

I always receive first class service at Dirito Bros. The Staff is friendly and professional. The Staff is friendly and professional. More

I called to check on my car, for rental car reasons, I was transferred to a voicemail. I called back to ask if I can speak to a live person because I had a certain window for the rental. The lady who answ was transferred to a voicemail. I called back to ask if I can speak to a live person because I had a certain window for the rental. The lady who answered the phone said she would take a message and have them call me back, I said ok and then she hung up. I quickly called back to ask if she needed my information to leave a message, such as my name and phone number and to my surprise, the phone was picked up and she hung up again. There was no hello, there was no, can you please hold. Nothing. So I called back again, and she hung up again. I called back again and a man answers the phone and was surprised to hear I got hung up on. He assured me he wouldn’t have up on me and put me on hold. From there I spoke to my advisor about the car. He said since my 5 day rental with my warranty was up there’s nothing they can do about that and my car still won’t be ready until maybe the following day. (It was in the shop more than 5 days prior) I eventually called the car rental place and to my surprise the dealership added a day for me. I was so stressed out the entire morning about what I’m going to do, how will I get my child to school, how will I get to work, only for them to not communicate with me. I am greatful for the added day. I just wish communication took place instead of hanging up on me and then telling me there’s nothing they can do. 2 stars for added an extra day. Besides that… I did not have the best experience with them. I wasn’t mean to anyone, didn’t yell at anyone. This was my first experience with Volkswagen ever. More

I appreciate that i was able to get a prompt appointment at dirito bros. Marina, the service rep, was excellent at communicating, and very knowledgeable about Volkswagens. i will definitely be returning to at dirito bros. Marina, the service rep, was excellent at communicating, and very knowledgeable about Volkswagens. i will definitely be returning to Dirito Bros for future service on my car. More

Everything went very smoothly and professionally. Appreciated the professionalism that everyone there exudes. Thanks again. Appreciated the professionalism that everyone there exudes. Thanks again. More

Great, speedy service! No charge for a faulty seat belt! They were amazing! Really appreciate how communicative they were and the ease with which I was able to receive a ri No charge for a faulty seat belt! They were amazing! Really appreciate how communicative they were and the ease with which I was able to receive a ride home. More

Kevin was courteous and thorough as I have come to expect. I absolutely LOVE the full video capture of the under carriage inspection that provides a visual overview of the vehicle condition. expect. I absolutely LOVE the full video capture of the under carriage inspection that provides a visual overview of the vehicle condition. More

Always responsive and gets me an appointment with service on a timely manner. I’ve had great experiences both with the sales department and ongoing service needs. on a timely manner. I’ve had great experiences both with the sales department and ongoing service needs. More