Back

Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
2,879 Reviews

2,879 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

Sort by
October 31, 2024

Had my 30K inspection done on Tuesday with Sean Thomas. The whole process went efficiently and smoothly. Sean was excellent as usual in providing the best customer services and I am very happy with the q More

by Tanggg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Excellent customer services by Sean!
Nov 05, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

We're pleased to hear you enjoyed your 30K inspection with our team. Our goal at Dirito Brothers Walnut Creek Volkswagen is to provide top-tier customer service. Thank you for sharing your experience.

October 31, 2024

Great people. Great service. Highly recommend! They are friendly and informative and patient as well. More

by JESSICA.CHAUHAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Really appreciate your recommendation. The team at Dirito Brothers Walnut Creek Volkswagen is dedicated to being helpful and friendly.

October 30, 2024

Excellent customer service. Easy to work with and punctual. This was the first time I serviced my car. More

by bsahar8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the feedback. We’re pleased to provide quality service at Dirito Brothers Walnut Creek Volkswagen.

October 30, 2024

Awesome Effective Organized when I got there Proficient with the timing Love how technology driven you are Kevin was awesome More

by KELCOLE48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

It's great hearing our team at Dirito Brothers Walnut Creek Volkswagen made such a positive impression. We appreciate your feedback on the technology and efficiency you experienced. Thanks for sharing your thoughts!

October 30, 2024

Got me in and out fast and addressed all my issues effectively. It was warranty work More

by Bicyclemech1
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for choosing Dirito Brothers Walnut Creek Volkswagen for your warranty service. We're glad our team could help you quickly. Take care!

October 28, 2024

Consistently great service. They waived the normal $50 cost to inspect the brakes on my ID.4 which had been squeaking. More

by Dave R.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your review. Dirito Brothers Walnut Creek Volkswagen values providing consistent service, and we're pleased to have met your expectations with the brake inspection on your ID.4. Wishing you smooth rides ahead.

October 28, 2024

Sean was amazing and very helpful. He took the time to explain everything to me and did an amazing job keeping me up to date with the progress of the car More

by GURKAN SUEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your experience with Dirito Brothers Walnut Creek Volkswagen. We’re happy to hear our team was able to assist you.

October 28, 2024

The service advisor was very helpful and all of the other people took very care of of .e Thankyou very much Russ More

by RABFALTER46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

We're glad you received helpful service, Russ. Thank you for choosing Dirito Brothers Walnut Creek Volkswagen.

October 27, 2024

Great handling and customer service as i have some to expect from Dirito Brothers. Our recall was taken care of and we got the car back the same day. More

by LILJENSTEN
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

We value your continued trust in Dirito Brothers Walnut Creek Volkswagen. It's great to know that you appreciated both the handling of your recall and our customer service.

October 27, 2024

Great service from the young man that greeting me at the service drive as well as from Kevin and the technician. More

by ADREESSHARZA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Porter and Technician
Oct 30, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

We're glad to hear you had a positive experience with our team at Dirito Brothers Walnut Creek Volkswagen. Thank you for your feedback.