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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
2,895 Reviews
Call Service Center (925) 448-9940

2,895 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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July 01, 2024

Sean is awesome and super helpful. Very good at communicating with your details and letting you know the times. More

by ashrowland10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 02, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for highlighting the clear communication you received at Dirito Brothers Walnut Creek Volkswagen. We appreciate your positive feedback about our team.

June 30, 2024

Your customer service personnel are always great to deal with. What I don't understand is it taking over 4 hours for a oil change and a recalled plastic interior part. More

by dw5235
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Hubert
4.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 02, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, Thank you for taking time out of your day to leave a review for us here at Dirito Brothers Walnut Creek Volkswagen. We are pleased to read that our Service Team was great to work with; however, I would like to speak with you regarding the wait time you experienced while having an oil change and recall completed. Please reach out to me directly when you have a moment. Thank you, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

June 30, 2024

They were easy to schedule with and there was excellent communication along the way. Got the job done in the time they promised. More

by ssarwar12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 01, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for highlighting the ease of scheduling and communication at Dirito Brothers Walnut Creek Volkswagen. It's great to hear we were timely in our service. We appreciate your feedback!

June 30, 2024

I don’t know what’s going with this dealership because everyone is currying with a fantastic smile. I really enjoy coming to this dealership. Good work everyone! Good work Kelvin! More

by SAMPRAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 01, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for recognizing the positive atmosphere at Dirito Brothers Walnut Creek Volkswagen. We're glad you enjoy your visits and appreciate our team's effort. We value your feedback and look forward to maintaining our high standard of service.

June 29, 2024

Everything was top notch. Scheduling the appointment, delivery and pick up were seamless. I appreciated the ease of the entire experience. More

by BENDAPACE
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 01, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your positive experience with scheduling, delivery, and pick up at Dirito Brothers Walnut Creek Volkswagen. We appreciate your appreciation of the ease provided throughout your visit. It's our goal to maintain this level of service.

June 29, 2024

Excellent Service as always . Very very happy long term customer . Have owned several cars from DiritoBrothers over the last twenty plus years. Always a top notch place. More

by jonberke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 01, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your longstanding loyalty to Dirito Brothers Walnut Creek Volkswagen and for trusting us with your vehicle needs over the years. We appreciate hearing about your positive experiences and look forward to continuing our relationship.

June 29, 2024

Marina was very attentive and helpful in addressing my issue. I would definitely recommend her. More

by MAXJACOB73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 01, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your experience at Dirito Brothers Walnut Creek Volkswagen. It's great to hear that our team was helpful and attentive in addressing your issue. Your recommendation is much appreciated.

June 28, 2024

Long time happy customer. Always appreciate Kevin and Shannon - best customer service and great people! More

by THEDETRES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon Sousa
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 28, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your loyalty to Dirito Brothers Walnut Creek Volkswagen. It's gratifying to know that our team continues to provide excellent customer service. We value your feedback and appreciate the recognition of our staff.

June 27, 2024

Excellent Customer Service. Clean waiting area. Service delivered on time as promised for my recent Tiguan pre paid Service visit. Nice job on my Golf Sportwagen repairing/repla More

by boccewood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 27, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your positive experiences with both your Tiguan and Golf SportWagen services at Dirito Brothers Walnut Creek Volkswagen. We appreciate the feedback on our facility and timeliness. It's great to hear we could help with your Turbocharger issue effectively.

June 26, 2024

Kevin was awesome to work with, he was very nice and helpful. The dealership was very clean. More

by pisarevich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 27, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your positive experience at Dirito Brothers Walnut Creek Volkswagen. We're glad to hear our team and facility met your expectations. Your feedback is appreciated.

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