Dirito Brothers Walnut Creek Volkswagen - Service Center

Always great service and offered a very detailed overview and video explaining the issue and offering a solution of remedy. and video explaining the issue and offering a solution of remedy. More

Very thorough and friendly service. Marina was a delight to work with and kept me informed throughout the process. Marina was a delight to work with and kept me informed throughout the process. More

I dealt with Sean Thomas from the service department. He was very friendly/polite and informative/knowledgeable pertaining questions I asked about a used VW I had recently purchased and brought in for se He was very friendly/polite and informative/knowledgeable pertaining questions I asked about a used VW I had recently purchased and brought in for service. More

Kevin did a good job communicating the services provided, as well as optional work that was recommended but not required. The service was completed timely and the experience was pleasant. as well as optional work that was recommended but not required. The service was completed timely and the experience was pleasant. More

They did a great job. Recommend the team here. They were helpful both on the phone and in person. Recommend the team here. They were helpful both on the phone and in person. More

Marina is fantastic. She communicates often, we never had to guess on the status of our car. We service our Vws at this dealership because of her. Rebecca She communicates often, we never had to guess on the status of our car. We service our Vws at this dealership because of her. Rebecca More

The service reps that take in your vehicle are very professional and friendly. Marina the service advisor was super, informative, clear, engaging and friendly. I appreciated clear expectations and th professional and friendly. Marina the service advisor was super, informative, clear, engaging and friendly. I appreciated clear expectations and the level of communication (texts, etc) and her taking the lead on organizing my rides to and from home. Lastly, the cashier lady had an amazing attitude and made me feel welcomed. Many times in the past I've left the dealership feeling as if I was an inconvenience to the staff that day, but in this last visit, I felt seen, heard and welcomed. Thank you for the great customer service. More

The appointment was scheduled quickly and the service was delivered in a timely manner. Always a great time with Dorito Brothers VW. delivered in a timely manner. Always a great time with Dorito Brothers VW. More

I was provided very good communication and fast and reliable services. Would highly recommend to others reliable services. Would highly recommend to others More

Super helpful with getting a repair done on my car. They were able to see us within 24 hours, got a missing part the next day, and had our car fixed up and back to us asap. Great communication. They were able to see us within 24 hours, got a missing part the next day, and had our car fixed up and back to us asap. Great communication. More