Back

Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
2,894 Reviews

2,894 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

Sort by
July 25, 2024

The customer service was excellent but the service it’s self has caused a rattle in my passenger side which I am not happy about. More

by IR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, Thank you for the kind words about our customer service at Dirito Brothers Walnut Creek Volkswagen. I would like the opportunity to speak with you regarding the rattle on your passenger side. Please reach out to me so I can discuss this further with you. Thank you, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

July 25, 2024

Marina is the reason why I continue to be a customer here, she’s a gem and an absolute wonderful person to work with. She cares for her customers and I always feel taken care of any issues I have with m More

by MATTANTIPON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Dirito Brothers Walnut Creek Volkswagen appreciates your loyal patronage. We're glad our team has made a positive impact on your experience with us. Thank you for sharing and take care!

July 25, 2024

The service was excellent, friendly staff, helpful staff and very accommodating. The service was quick and they accommodated our transportation as well. More

by GILDA.GOLSHAIAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your kind words about Dirito Brothers Walnut Creek Volkswagen. It's great to hear our team met your needs efficiently. We wish you well.

July 25, 2024

Marina is the best! She is kind, patient and shows empathy to her customers. She is the reason I return along with the quality of work! More

by TAMRAAGUINALDO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Dirito Brothers Walnut Creek Volkswagen is pleased to hear you had such a positive experience with our team. Thank you for your kind words and the high rating.

July 24, 2024

Very please with my first visit for service at Dirito Bros. Looking forward to maintaining a relationship with this dealer. More

by Cdinneny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Glad to hear you're happy with your service at Dirito Brothers Walnut Creek Volkswagen. We look forward to seeing you again. Feel free to reach out for any further assistance.

July 24, 2024

The customer service rep was knowledgeable, helpful, and efficient through the process. No complaints whatsoever. More

by BENTONENGLEHART89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your positive feedback. Everyone at Dirito Brothers Walnut Creek Volkswagen is glad to have been of assistance.

July 24, 2024

Excellent! Our service advisor Dan gets 5 stars! Every employee seems to be happy there More

by heenam2006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan
Jul 25, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Glad to hear our team made your experience a positive one. Thanks for choosing Dirito Brothers Walnut Creek Volkswagen.

July 22, 2024

The service is very good; the prices are way high and should be more reasonable. More

by BARBARA.TUREN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for your feedback. If you'd like to discuss pricing further, reach out to our team here at Dirito Brothers Walnut Creek Volkswagen.

July 22, 2024

The results of the work was good, but I had trouble communicating with the service department . This is the second time I’ve had my car in to be serviced and both times I had the same issue More

by ramsey1257
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, Your feedback is taken deeply into consideration here at Dirito Brothers Walnut Creek Volkswagen. It's great to learn the work yielded positive results. I, however, would like the opportunity to speak with you about the level of communication you experienced with our Service Team, as well as the recurring repairs. If you would please contact me directly, it would be greatly appreciated. Thank you, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

July 21, 2024

Always great service and offered a very detailed overview and video explaining the issue and offering a solution of remedy. More

by brunellagk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for highlighting the detailed overview and video. We appreciate your feedback and thank you for your business with Dirito Brothers Walnut Creek Volkswagen.

...
19
...