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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
2,894 Reviews

2,894 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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July 31, 2024

Very informative and quickly did the service. Very polite, extremely professional, respectful, and reassuring. Thankful More

by guillermo.chiquet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your experience. We're glad to hear everything went smoothly at Dirito Brothers Walnut Creek Volkswagen.

July 31, 2024

Kevin was attentive and knowledgeable. He answered all my questions. I have no complaints. See you in 10,000 miles. More

by ptiewater
Service Price Transparency
Service Time
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the positive feedback about our team. Glad to hear your questions were answered. Drive safely and we'll see you at your next visit to Dirito Brothers Walnut Creek Volkswagen.

July 29, 2024

Excellent service from beginning to end. Marina Felix is an outstanding service tech. Explained everything in a clear easy to understand manner. More

by TMULIOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your kind words about our team at Dirito Brothers Walnut Creek Volkswagen. We’re glad to hear everything was explained clearly and you had a positive experience with us.

July 28, 2024

It was an efficient and easy visit. My service advisor was very pleasant. Everything was as expected More

by DFOLDVARY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for sharing your great experience with us at Dirito Brothers Walnut Creek Volkswagen. Wishing you all the best.

July 28, 2024

The Dorito Brothers Team did a great job servicing my car and making sure the part I needed fixed was done in a timely manner. They were able to push up my service date so I didn't have to bring my car back More

by BRUSHMARIAH27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for the kind words. We are glad you had a good experience with Dirito Brothers Walnut Creek Volkswagen and our team was able to assist promptly.

July 28, 2024

Marina at Walnut Creek VW was great. Unfortunately mechanics are another issue, I had to bring my car right back because it was making a new knocking sound. The bolt that holds the sway More

by KATYFAIRMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, We are pleased that Marina provided great customer care during your recent service visit. I would like to speak with you regarding the feedback on the knocking sound and the experience you have shared. Would you reach out to me at a time that is convenient for you to discuss this further? I look forward to speaking with you. Thank you, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

July 27, 2024

Dirito brothers helped me out with some warranty repairs. The whole team is very effective and professional. More

by ws.lindelof
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

We're pleased to know our team was effective and professional with your warranty repairs. Thanks for sharing your experience at Dirito Brothers Walnut Creek Volkswagen.

July 26, 2024

great customer staff; timely service; thanks for the service;; great customer staff; great hours ok More

by TOM@OSUCPA.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the kind words and high rating. We're glad our team at Dirito Brothers Walnut Creek Volkswagen could assist you.

July 26, 2024

Everyone from Kevin in service to our awesome mechanic (who explained everything to us) were amazing! More

by monopolichix
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Our awesome mechanic! Working outside on my dead car in the high heat wave!
Jul 26, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Glad you had a great experience with our team. Thank you for choosing Dirito Brothers Walnut Creek Volkswagen!

July 25, 2024

The service department at Dorito Brothers is excellent. They checked me in fast and efficiently. The completed the work on time with no unpleasant surprises. Irmt was very easy! More

by HOWE2COOK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
cole scordelis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Great to hear you had a smooth experience with the service department at Dirito Brothers Walnut Creek Volkswagen. We aim for efficient and timely service. Thank you for your review!

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