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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
2,892 Reviews

2,892 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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August 13, 2024

Marina was very helpful. It did seem to take a long time for an inspection service - 2 hrs. But I understand. More

by montewetzel
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Dirito Brothers Walnut Creek Volkswagen is pleased to know you found our team helpful. We appreciate your patience during the inspection service and thank you for your business.

August 12, 2024

Customer service in the service department was excellent. They offered a ride when dropping my car, and for pick up. They followed up by phone call. My service manager; Marina is professional, and friendly. More

by MIMI2647
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Great to hear about your excellent experience with our service department at Dirito Brothers Walnut Creek Volkswagen. We appreciate your kind words and recognition of our team's commitment. Thanks for choosing us!

August 10, 2024

The service was professional, competent , courteous and was completed when the advisor stated it would. More

by CMROEDER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Dirito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your positive experience with Dirito Brothers Walnut Creek Volkswagen. We appreciate your feedback and kind words about our team. Hope everything continues to go smoothly for you.

August 10, 2024

Amazing quick service, and the customer service is always top tier. I love coming to Dirito Bros ! More

by Naz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for recognizing our quick service and customer care. We appreciate your loyalty to Dirito Brothers Walnut Creek Volkswagen.

August 10, 2024

Doritos Volkswagen service center did a great job taking care of my tire replacement. It's close to my house and they offered shuttle also. I'll be sure to take my car to them for all my servicing needs. More

by WV64RIV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erin Scordelis Scripillit
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your experience with the Dirito Brothers Walnut Creek Volkswagen service center. We’re glad to hear our shuttle service was convenient, and we look forward to assisting with all your future servicing needs.

August 07, 2024

Marina was super helpful! She got me in the same day I asked and same day out. Car came out great! Thank you so much for your help Marina! More

by CARLOS_CAMARGO93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your kind words for our team and service at Dirito Brothers Walnut Creek Volkswagen. We're glad you had a great experience with us.

August 05, 2024

Very good with great communication. Definitely would work with Kevin again. I I appreciate the customer service. More

by PLAGAU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for your kind words. We're glad you appreciated our customer service. We look forward to assisting you again at Dirito Brothers Walnut Creek Volkswagen.

August 04, 2024

Great service! Very friendly atmosphere! from the beginning of the service to the Sean was so helpful More

by ptisdell38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the kind words about Dirito Brothers Walnut Creek Volkswagen. We're glad to know our team offered great service and created a friendly atmosphere for you.

August 04, 2024

Sean was great to talk to, and was helpful in getting me a ride home. The service area is clean and everyone is very helpful. More

by LCFISCHER1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your feedback. We appreciate your kind words about our team at Dirito Brothers Walnut Creek Volkswagen and our facilities. Take care!

August 04, 2024

Sean was great. Noted everything I told him first time coming in & properly informed me More

by Joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

We genuinely appreciate your feedback. Happy to hear how well our team took care of you at Dirito Brothers Walnut Creek Volkswagen.

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