Dirito Brothers Walnut Creek Volkswagen - Service Center

Oil sensors/switch went bad stating catastrophic failure even though nothing actually wrong with 2010 VW Touareg TDI....common issue with VW/Audi. Happened early evening, putting car in limp mode. Brought even though nothing actually wrong with 2010 VW Touareg TDI....common issue with VW/Audi. Happened early evening, putting car in limp mode. Brought car in very next morning at opening and explained it was my one and only car. Kevin was kind enough to keep car which was fixed over the next two days. Wasn't cheap but final repair was under estimate. I'm very grateful and appreciative. More

The service was great! ! The service center employees were professional and friendly. But when I picked up the car I noticed that the car’s front doors handle still had ! The service center employees were professional and friendly. But when I picked up the car I noticed that the car’s front doors handle still had some substance on them. I had to wipe them clean. More

We’ve been customers of Dirito Brothers VW for 18+ years. The staff has consistently been friendly, courteous and professional for the entire duration. The staff has consistently been friendly, courteous and professional for the entire duration. More

He lets us know what is needed right away. Does call back and let us know any updates. Very considerate and helpful. Does call back and let us know any updates. Very considerate and helpful. More

I took my car in due to the faulty air conditioner, on numerous occasions. I took it not only at the Walnut Creek location, but also to other VW dealers in different states while traveling, However, the u numerous occasions. I took it not only at the Walnut Creek location, but also to other VW dealers in different states while traveling, However, the unit kept leaking freon, and all they did was put some dye in it to detect the leak, but they would not find the leak each time I took it back. The service representative who helped me was Sean. He was very attentive, and he really listened to my concerns. He ensured the freon leak was finally identified and fixed. Thank you for being a good listener, Sean. More

Always a pleasure working with this dealership. Glad to see so many familiar faces over the years. Glad to see so many familiar faces over the years. More

The service provider, Sean gave us excellent customer service and our car was ready when promised. service and our car was ready when promised. More

Best customer service , everyone is friendly and informative . Worth the commute from SF to get service informative . Worth the commute from SF to get service More

Fast, professional and courteous! They all took the time to explain what was needed and was going on and were very transparent! They all took the time to explain what was needed and was going on and were very transparent! More

Accurate diagnosis. Friendly, professional, and informed service reps. Good communication throughout. Overall, pleasant experience from Dorito Brothers. Friendly, professional, and informed service reps. Good communication throughout. Overall, pleasant experience from Dorito Brothers. More