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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,122 Reviews

3,123 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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October 21, 2021

Ok, mentioned low R front tire, and warning light which u cleared. Come to find out there was a nail in the tire! Quite visible indeed, but not noticed during the service. Warning light returned next day pr More

by CUMMEST
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Our apologies. Thank you for letting us know, we take your feedback seriously and will work to improve. Thank you.

October 20, 2021

Always great assistance with my car! Thank you Shannon and Marina!! I feel like family when I come there! More

by GENABOBINA1
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shannon Souza
Oct 22, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

This is great to hear! We are glad to know Shannon and Maria made you feel so at home. Thank you!

October 20, 2021

I always feel like they explain things well and the work is done well and I feel confident my car is safe to drive. More

by CARLTWO45
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

That's our goal! We are glad to know you are satisfied with the quality our services. Thank you for the positive feedback!

October 19, 2021

Great customer service and fast service. Called requesting an appointment for brakes service and they made it possible in the next morning. More

by GMIKHAIL
Recommend Dealer
Yes
Employees Worked With
Tim Luong
Oct 20, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Awesome! We were happy to be able to accommodate you so quickly. Thank you for the positive feedback!

October 16, 2021

Dirito has provided consistently excellent sales and service ... for me since 2003. Kevin is great to work with during this time. More

by STEN_ALICE@HOTMAIL.COM
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your continued support! We are glad to know that Kevin has been consistently awesome during your Service visits. We appreciate you taking the time to let us know, thank you!

October 15, 2021

Very friendly and accommodating. I would gladly recommend to friends and family. Service was under warranty More

by FREMONTPERIO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you so much! We are happy to hear your service was smooth and that the team provided excellent service. We look forward to serving you in the future.

October 13, 2021

We're very disappointed as you had our car most of the day and you did bother to wash it.. It was very dirty when we brought in and when we left. Your the first dealership and we have many that we have us More

by rogersjer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 12, 2021

Is a Mexican car ; so excelente service for my car , thank you so much ! A More

by analau_9601
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Luong
Oct 13, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

¡De nada! We were happy to be of service. Thank you for the great review!

October 08, 2021

Helpful staff, clean service and show room facilities, staff greets you asks for your information, professional approach, keeps the customer informed. More

by COMPAGLIARUGBY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Dirito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon Sousa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for the positive feedback! We're happy to hear that the team made your experience such a great one!

Oct 12, 2021 -

COMPAGLIARUGBY responded

25 year customer of Dirito Brothers VW. Very professional organization, great service staff.

October 06, 2021

I AM GLAD that Kevin took such good care of me. I look forward to my next service. More

by LARRY777777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

We are very happy to hear that Kevin took such great care of you! We look forward to serving you again in the future, thank you!

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