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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,122 Reviews

3,122 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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October 28, 2021

Service was great and fixed the issue. Sean did a great job of explaining issue and resolution. More

by MCVEY.JOSEPH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

This is great news! We're so happy to know that you had a good experience with Sean and everything went smoothly. Thank you!

October 27, 2021

Dirito Brothers Walnut Creek Volkswagen gave me excellent service and had my car in and out in no time! More

by SANDBWHITTAKER
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

We are so happy to hear this! Thank you for letting us know everything went so well.

October 25, 2021

Always prompt to call back m, set up appointments or respond to my car inquiries. Clean, modern and relevant More

by JOANE.STEWART
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Communication is key! We are glad to hear that Kevin and the team stayed on top of it. Thank you!

Oct 28, 2021 -

JOANE.STEWART responded

You’re welcome

October 24, 2021

Thorough, complete and on time -- appreciate the great service at Dirito Bros. Keep it up! More

by VEVANS1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Awesome! We are grateful you continue to choose Dirito Brothers and that Ron always delivers. We appreciate the positive feedback and will be sure to pass along the kudos. Thank you!

October 23, 2021

Excellent service advisor. Explained everything thoroughly and answered my questions. Will come back in the future. More

by RHHOUSEHOLD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Wonderful! We are happy to know that Kevin was such a big help. We look forward to next time. Thank you!

October 23, 2021

Very professional. Kevin covered all the bases I always Very professional. Kevin covered all the bases I always feel good when I have my car serviced at VW Walnut Creek. More

by MichAndwill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

This is great news! We're so happy to know that you had a good experience with Kevin and felt well taken care of. Thank you!

October 22, 2021

Good Custumer servers, but my car is not fix is doing the same issue that I take if I’m for More

by chavezmauro74
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Luong
Oct 26, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your feedback. We are happy that Tim provided great customer service but are disappointed to hear that your car is still having an issue. Please contact us so that we can work to determine the cause. Thank you.

October 21, 2021

Clean service center. Professional, courteous and no hassle service with great communication and timely delivery. More

by DARIUSH_SHIR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Luong
Oct 22, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Awesome! Happy to hear everything went so smoothly. Thank you for the positive feedback!

October 21, 2021

It's easy to write something nice when everything about out experience went our way, but this was a great reflection on VW as well as the dealership they handled a very expensive repair under warranty whic More

by JVBARAKOS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Luong
Oct 22, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

This is great news! We are so happy to hear that everything worked out and it was all covered. Thank you for the kind words for Marina and positive feedback for the team. We look forward to serving you again in the (far) future! Thanks again.

October 21, 2021

Ok, mentioned low R front tire, and warning light which u cleared. Come to find out there was a nail in the tire! Quite visible indeed, but not noticed during the service. Warning light returned next day pr More

by CUMMEST
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Our apologies. Thank you for letting us know, we take your feedback seriously and will work to improve. Thank you.

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