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Dirito Brothers Walnut Creek Volkswagen - Service Center
Walnut Creek, CA
3,116 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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3,116 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center
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January 18, 2022
Kevin in the service department is so easy to work with! He is very knowledgeable and courteous and does what he can to get your repairs done as quickly and inexpensively as possible. He is very knowledgeable and courteous and does what he can to get your repairs done as quickly and inexpensively as possible. More
by BRANCHK
Verified CustomerEmployees Worked With
January 18, 2022
Prices for new cars are not the best relative to other VW dealers. Service Department is very professional and completes all service requests quickly. dealers. Service Department is very professional and completes all service requests quickly. More
by JKOT3
Employees Worked With
January 18, 2022
The service was great and fast! I came at my appointment time and they took me right away and ordered me a lyft when I requested it! time and they took me right away and ordered me a lyft when I requested it! More
by daryaaleali
Employees Worked With
January 15, 2022
Shannon, David and Don Dirito everyone was awesome to take care of my car, the customer service was outstanding take care of my car, the customer service was outstanding More
by SWEETPEA4U94536
January 14, 2022
I had a flat tire and wanted to bring my car in for new one. They didn’t have my tire in stock so Billy ordered them. Marina said you were full the next day but to bring my car by and she would make sure i one. They didn’t have my tire in stock so Billy ordered them. Marina said you were full the next day but to bring my car by and she would make sure it was squeezed in. Sure enough they both came through in their promises. Thanks More
by debbiebarbershop
January 13, 2022
Marina was great. I just miss the top class service at my old Audi dealership. With a full car wash. old Audi dealership. With a full car wash. More
by AGATAPARES
Employees Worked With
January 13, 2022
Kept us informed and car was ready when promised. Answered all our questions and let us know when our next service is Answered all our questions and let us know when our next service is More
by DIRITO
Employees Worked With
January 13, 2022
The service dept let me know exactly what was needed for my car. When I wasn’t able to pick up my car until the following day, Tim was very understanding with that! I am happy with the service I received. my car. When I wasn’t able to pick up my car until the following day, Tim was very understanding with that! I am happy with the service I received. More
by TDT412
Employees Worked With
Tim Luong
January 09, 2022
Kevin greeted us when we arrived, followed up in a timely manner and di an excellent job at explaining the issues with my vehicle. He answered all my questions with good explanations and gave me options I n manner and di an excellent job at explaining the issues with my vehicle. He answered all my questions with good explanations and gave me options I needed. More
by jtovani
Employees Worked With
January 05, 2022
I’ve bought several cars from this dealership but because I live in Marin I have been bringing my car to the Marin dealer for maintenance. I decided to bring my car for maintenance to Walnut Creek becaus I live in Marin I have been bringing my car to the Marin dealer for maintenance. I decided to bring my car for maintenance to Walnut Creek because I have a relative nearby that I was visiting. I was disappointed in the lack of communication that I’m accustomed to receiving at the Marin dealership. Also, in addition to scheduled maintenance I requested the push start button be checked as I had been having to push it several times to start the car. I was caught off guard that this item cost $450 to replace! I’ve never had an issue in the past with any ignition starters that were keyed, so to have my first keyless ignition stop working and the cost $450 to replace made me question whether the keyless ignition is a good idea. What good is a feature that loses its function and costs $450 to replace, when the previous key ignitions I’ve had never had any issues? It has been a couple weeks since my service, and I am now having problems with the emergency brake setting, which I believe must be connected to the recent service since I never had any issues with it before the service, and it is located in the same general area as the keyless ignition. To have to drive all the way out to Walnut Creek again for something I believe is due to poor service is very upsetting. It has made me reconsider whether I will buy my next VW from the Walnut Creek dealer as I’m concerned that perhaps that dealership has lost the high customer service that it had in the past. The Marin dealership has been much more thorough with the service I have received there. More
by TMEHOVES
Employees Worked With
Tim Luong
