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Dirito Brothers Walnut Creek Volkswagen - Service Center
Walnut Creek, CA
3,111 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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3,111 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center
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February 09, 2022
Fats, reliable service with great communication from start to finish. Would highly recommend to anyone for their motoring needs. start to finish. Would highly recommend to anyone for their motoring needs. More
by RAY25HEAD
Verified CustomerEmployees Worked With
February 08, 2022
Excellent service from start to finish. They provide a ride home and pick you up after your car is finished. Good communication from start to finish. Excellent ride home and pick you up after your car is finished. Good communication from start to finish. Excellent More
by CHANTELDMX
February 04, 2022
Had an appointment for a couple recall items and leaking coolant diagnosis. Took 20 days before I got my car back. From what I can tell they didn’t schedule anyone to work on my car and it was just sitting coolant diagnosis. Took 20 days before I got my car back. From what I can tell they didn’t schedule anyone to work on my car and it was just sitting there, so no point in making an appointment. No communication from the service department, I had to call them twice a week for updates when they passed the estimates for my car to be done with no word from them. While my car was there it was driven over 150 miles which seems like a lot for the “overnight test drive” at the end I was told about. And they didn’t bother to wash it so I got it back filthy from sitting outside. Overall, I will try to go anywhere else next time I need work on my car despite the fact this is the most convenient location for me. More
by beckyu
Employees Worked With
February 03, 2022
I am writing on behalf of my wife who said that she received excellent service from Shannon. Shannon went above and beyond to make sure the 40k mile service for our daughter's 2019 Jetta was completely received excellent service from Shannon. Shannon went above and beyond to make sure the 40k mile service for our daughter's 2019 Jetta was completely covered by the VW Care plan that we prepaid for when we purchased the car from another Bay Area VW dealership. More
by MDFR8S
Employees Worked With
February 03, 2022
The service is always great here. They are professional, friendly and efficient. It's good to know I can count on them to keep my car running it's best. friendly and efficient. It's good to know I can count on them to keep my car running it's best. More
by dwmulf
Employees Worked With
Tim Luong
February 03, 2022
I drove in without an appointment needing my wheel locks removed. Service was completed by end of day. removed. Service was completed by end of day. More
by GEORGIA8
Employees Worked With
February 02, 2022
Met as I drove into the facility and was in and out with a Lyft home within 5 minutes. Lyft picked me up and I had my car in 5 minutes. Coul don't have been easier and everyone was kind and helpful. a Lyft home within 5 minutes. Lyft picked me up and I had my car in 5 minutes. Coul don't have been easier and everyone was kind and helpful. More
by Sanjuro21
Employees Worked With
February 01, 2022
I love the service I get from Dirito Bros. The engine splash shield started falling off of my car and was dragging on the ground. I called (didn't have to id myself, they looked me/my car up by my phone splash shield started falling off of my car and was dragging on the ground. I called (didn't have to id myself, they looked me/my car up by my phone #) and got an appointment the next morning and was in and out in less than 2 hours with factory parts and service. It didn't break the bank, either. The excellent value and the stellar, friendly service are why I'll keep coming back to Dirito Bros Walnut Creek Volkswagen. More
by MikeH
Employees Worked With
