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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,103 Reviews

3,103 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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March 14, 2022

I trust this team of mechanics for my favorite car ever - the Alltrack! Sean Thomas is a delight to work with, as is the full staff. I felt the difference in my Alltrack after her 30k service! Thank you! More

by jbkoenig
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Glad that you and your Alltrack are back on the road after a successful visit! Thanks for the comments.

March 13, 2022

Service dept was great. unfortunately the problem with my new ID4 persists my need to find out what to do next More

by DAVID@PITTFAMILY.COM
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your feedback on our service, but sounds like there's still issues with your ID4. Please stay in touch.

Mar 14, 2022 -

DAVID@PITTFAMILY.COM responded

I am in touch with my service advisor.

March 12, 2022

I work with Marina, a service advisor. She had a rental car set up for me and everything very well. My car was done one day sooner than expected, which was also good news. More

by BSCHLATT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

So pleased to hear everything went smoothly and Marina was able to provide top-notch support. Thanks for choosing Dirito Brothers!

March 12, 2022

The staff at Doritos Brothers Walnut Creek is friendly and welcoming. The facility is clean. More

by KITAKOPFELT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for the positive review. Much appreciated.

March 11, 2022

Sean Thomas, Service Department makes my visits a pleasure and takes care of all the details. He and Ed Miller have been instrumental in my relationship with Dirito Bros. More

by SCIA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your business and we look forward to seeing you again. We definitely appreciate the positive review, too.

March 09, 2022

I have been waiting for the dealer shop to resolve my problem for a while. I have tried so many times and it’s been so long. I don’t know why I got this DealerRater to do this but I am taking this opport More

by SHIHO AKIN
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andres Garcia
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eddie
March 08, 2022

Good service. Potential 2 1/2 hour turn around was tough on my schedule. Other than that good. More

by kellydetorres
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your business and thank you for your feedback. We appreciate both.

March 08, 2022

Excellent customer service by Kevin. The waiting lounge is clean and comfortable. Other staff was friendly and accomodating - John Benitez of Sales. More

by CARMELO_PEJORO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for the feedback! Much appreciated.

March 05, 2022

My experience was overall great. Got in quick, saw me early, were timely with my car, and communicated when it was done. Bonus points for nice employees More

by CARLYEJOHNSTON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

We're happy to hear all went well. Thanks for choosing Dirito Brothers!

March 04, 2022

VW came to the rescue, extremely friendly and fast. Marina was very pro-active in finding solutions. Thank you! Ill be a VW customer for life. More

by CHICOPCA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

A VW customer for life! That's great news. Glad we were part of that decision. Enjoy!

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