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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,101 Reviews

3,101 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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April 20, 2022

Very professional, and takes care of their customers. They are very diligent in their work and very thorough. More

by walter_matthews
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Very glad to see that you were pleased with our level of service. Thank you for choosing Dirito Brothers.

April 20, 2022

The Service Department is always on time. Work is completed in a timely fashion. Sean is efficient and professional. More

by Gregg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your business and thank you for the positive review. Looking forward to seeing you again!

April 20, 2022

Everyone was very polite and helpful. Everything was taken care of that we requested. The waiting area is comfortable. More

by GOODDAYSUNSHINE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the helpful feedback and glad we were able to be of service. We're happy you chose Dirito Brothers!

April 19, 2022

sean was great to work with because he's a beetle fan just like me! More

by -----
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Nice! Beetle fans are some of our favorite kinds of people. Great car. Thanks for the positive feedback regarding Sean!

April 19, 2022

Excellent service. On time with service. Polite, professional caring staff. Excellent communications. They go beyond standard service More

by serclan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

We're very pleased to receive your feedback. Thanks for taking the time to share your experience. We appreciate your business.

April 19, 2022

Muy buen servicio la asesora me ayudó en español y me explico todo gracias y felicidades More

by CAMOLINA10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the positive comments!

April 16, 2022

Excellent services. Great facility, great customer satisfaction approach. Easy appointment, very polite, soft and nice people. More

by MUKESH1960
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Luong
Apr 19, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

It's good to hear the experience was so positive. And thank you for taking the time to share your thoughts; much appreciated.

April 15, 2022

I am very happy today. My request was handled quickly and efficiently. The oil change was done while I waited. Excellent service. More

by TDI owner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

We're pleased to know your Service visit went so smoothly. Thanks for choosing Dirito Brothers VW!

April 14, 2022

Marina was very helpful. However, the ride that I got from the dealer to my work was awful. The car reeks the smell of cigarette & driving was bad. I felt woozy after the rid More

by GUEVARRAH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

We're pleased to hear that Marina was helpful during your visit, but very disturbed to hear about the quality of the ride back to work. We'll share your comments. Thanks for the feedback.

April 11, 2022

Service center has accepted my car and kept me up to date with all repairs. Although, problem has not been fixed yet they are still dedicated to finding the issue. More

by Michael Aguilar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for your patience and understanding, Michael. And we appreciate the positive comments.

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