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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,101 Reviews

3,101 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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May 04, 2022

I was very happy with my service appointment. Everything was on time, and handled with professionalism and courtesy, especially Sean. Would recommend Dirito Bros to anyone driving a Volkswagen. More

by h.noll
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the recommendation and the review. We truly appreciate it.

May 02, 2022

Excellent service and punctuality! Marina was very professional and explain me everything I need for the service of my car. More

by jose felix
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate you feedback and thank you for your business, Jose. Glad it went well.

April 30, 2022

Very good with updates. They got to my car even though I failed to make an appt. Pleasure to work with. More

by CHRIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

We're glad that the timing worked and we were able to get to your car when requested. Thanks for choosing Dirito Brothers!

April 28, 2022

The issue was not addressed at the 20k service, even though I brought it up. And it is on-going following the service work on 4/26. More

by tirzaong
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Luong
April 28, 2022

From the initiate service provided by Kevin all the way to the exit with Ron Simi and everyone in between, I was very satisfied with my experience at Dirito Bros. I always am. Please thank the service team More

by GERI2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ron Simi, a woman who answered my synthetic oil question and both cashiers. Sorry I don't know their names.
May 02, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for your positive feedback and your ongoing business. Much appreciated.

April 28, 2022

Shanon and Marina are the most professional, customer service-oriented people I have had the pleasure to work. More

by COMPAGLIARUGBY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shannon
May 02, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for the great feedback on Shanon and Marina! We'll share your comments.

April 26, 2022

Sean and team made the service experience easy and painless (unlike this survey which requires a minimum number of words) :-) More

by RYAN.THOMPSON
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Nice to hear that your recent Service visit went well!

April 23, 2022

Job wasn’t done right the first time and that leaves my confidence shaken. I shouldn’t have to come back to have it corrected. More

by STVKLY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Not going to shame my advisor
April 21, 2022

The team was very helpful in servicing my car, getting it done in a timely manner, and having great customer service. More

by NICOLE_PRICE06
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Francisco
Apr 22, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Glad it went well, Nicole. Thank you for the positive feedback.

April 20, 2022

Everyone was very helpful and answered all our questions. Everything was done as promised in a timely manner. More

by GOODDAYSUNSHINE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Benitez
4.0
This rating includes all reviews, with more weight given to recent reviews.
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