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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,100 Reviews

3,100 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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June 14, 2022

Excellent experience! Service was fast and everyone was super accommodating and knowledgeable. My car is tuned up and feeling great! More

by RENEEDELORES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Nice to hear that your car is in top running condition! Thanks for visiting Dirito Brothers.

June 13, 2022

Very professional, courteous and friendly throughout the experience. Added in an additional request with ease. More

by TRISHBEIRNE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike - sales. 5 stars!
Jun 13, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

We're glad to know your recent visit went so well. Thanks for the comments!

June 11, 2022

They are always such a pleasure to work with. Communication is key and they never disappppoint. I have never had an issue More

by DPBLAKE66
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the kind feedback!

June 11, 2022

Had appointment for my 2019 Volkswagen Tiguan recall maintenance ended up buying the lease out. More

by A_ARCHULETA26
Recommend Dealer
Yes
Employees Worked With
David Dirito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

The Tiguan is a great car, so a very good decision. Enjoy!

June 08, 2022

The dealer did a great job getting my appointment time and even let me drop it off early. Marina was great and efficient and even helped get the long standing door issue resolved. More

by downtown181
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Sounds like a positive experience all the way around. We'll share your comments with Marina. Thanks for choosing Dirito Brothers VW!

June 08, 2022

Great customer service! We did not wait for a long time and the car is ready. More

by Paula
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Promptness is part of good customer service. Nice to hear that we got your car ready and back in the road without delay. Thanks for the feedback!

June 07, 2022

Great friendly customer service! I've bought two cars through them, and I take my cars there for service. More

by sarahherzog11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your loyalty and looking forward to serving you in the future. Thanks!

June 05, 2022

They did the inspection and notified me of the completion in a timely manner as promised More

by Rbidlingmaier
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Nice to know it all went smoothly. Thanks for the feedback.

June 04, 2022

Kevin in the Service Department has taken care of my car for twenty years and continues to provide great service year after year. More

by DVAVREK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your longterm loyalty! We truly appreciate it and glad to hear we didn't let you down on your receive Service visit.

June 03, 2022

Sean Thomas was awesome! Very friendly, was quick, efficient, got me in and out in the committed timeframe. He also updated me, checking in, at several points during the shor More

by MICHAEL.SANCHEZ0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Ritola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sterling Daniels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the great comments regarding Sean and we're pleased to hear that your recent Service visit went so well.

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