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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,100 Reviews

3,100 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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June 30, 2022

Extraordinary service… Straight forward information great customer service… i’m so glad to be a part of the Volkswagen team… More

by CMEBE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

And nice to have you as a fellow Volkswagen enthusiast!

June 29, 2022

Nice and professional. Always reliable and everyone there is very communicative about the statues of my car. More

by TEAGANV
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your positive feedback on your recent Service visit. Glad we could be there for you!

June 27, 2022

work was completed quickly and without issue. communications were thorough, complete and timely. thank you. More

by ryan@lindsaylink.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for your feedback. Glad to hear that all went well on your recent visit.

June 25, 2022

Constantly improved by the spectacular customer service at this place. Kevin and the rest of the team continue to shine! More

by jasonring
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Love that word "spectacular"! Thanks for the wonderful feedback.

June 24, 2022

I have worked with both Marina and Kevin and they are both very professional and helpful in getting my service done. More

by TTCOWDEN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the positive feedback regarding Marina and Kevin. Nice to know that their professionalism is appreciated.

June 23, 2022

Francisco was super - professional and real. Intake gentleman was also welcoming. Efficient service. Done when said. More

by PAULAGUNDER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Francisco
Jun 24, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

We're glad your recent visit went smoothly and we appreciate your great review. Thanks!

June 19, 2022

Excellent service. Kevin was very helpful on the phone, setting up my appointment and what services and options i could choose from. I always trust their advice. I wa More

by EMILYBORTHWICK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Nice to hear it went smoothly on your recent Service visit! And thank you for your ongoing business.

June 16, 2022

Thank you for your conscientious and polite work with me, Francisco. I enjoyed your demeanor! (I am guessing the coolant temperature gauge is "spot on" functioning at its consistent millimeter below 200. More

by JCLAIREV
Friendliness
Recommend Dealer
Yes
Employees Worked With
Francisco
Jun 20, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your kind feedback!

June 16, 2022

Service by Marina is professional. She answered for all my questions! I would recommend to get service there! More

by SIMFEROPOL30
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the recommendation!

June 15, 2022

Great experience overall. Sean went above and beyond and was fantastic. I look forward to returning in the future. More

by DEBROWN
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Glad that Sean was so hopeful. Thanks for the feedback!

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