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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
2,892 Reviews

2,892 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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September 12, 2024

Nice clean dealership in a very convenient central location. Impeccable service and easy to schedule appointments. More

by YGOLDER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Dirito Brothers Walnut Creek Volkswagen appreciates your feedback. We're pleased that you had an easy visit at our convenient location. Take care!

September 12, 2024

Excellent and knowledgeable service staff, quick check-in, free coffee and clean restrooms. I always use Dirito Brothers for my factory service appointments. Thanks Dirito! More

by ARAMSMOON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for trusting Dirito Brothers Walnut Creek Volkswagen with your factory service appointments. We appreciate your kind words about our staff and amenities.

September 11, 2024

Was able to get in in time frame I needed. They were accommodating for the time line for needing the pick up vehicle More

by DARWINSKEEPER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your review. We're glad to know Dirito Brothers Walnut Creek Volkswagen could accommodate your timeline.

September 11, 2024

My appointment was at 11 Am. I was checked in at 11:25....my pick up was 2 pm but my car was not ready until 3:04pm. That's very inconveniencing for someone who has kids and a sm More

by carolinekaruti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, At Dirito Brothers Walnut Creek Volkswagen, customer satisfaction is a top priority for us. I would like the opportunity to discuss your recent experience with our Service Team. Please feel free to call me at your earliest convenience. Sincerely, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

September 08, 2024

Dirito Brothers does great work, kept me informed of progress, and got the work done quickly and properly. Kevin is very professional and easy to work with. Dirito Service always does a great job. More

by johngreitzer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Dirito Brothers Walnut Creek Volkswagen appreciates your feedback and we're glad you had such a positive experience with our team.

September 08, 2024

Kevin was most understanding and helpful. We had a problem that delayed the pickup of our VW Passat. More

by GKAPUR
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Dirito Brothers Walnut Creek Volkswagen appreciates your feedback. We're glad our team could assist you with the VW Passat pickup delay.

September 07, 2024

The service was great. The employees.were very helpful, friendly, and kind. Nice waiting area. More

by ANDERSENMEJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your experience. We're glad to hear you enjoyed our service and the waiting area. We appreciate your business with us at Dirito Brothers Walnut Creek Volkswagen.

September 06, 2024

Marina was great! Helped me with my brake issue and was able to squeeze my service in as you were booked for the week. More

by STEVESMARIO
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Dirito Brothers Walnut Creek Volkswagen appreciates your positive feedback. We're glad our team could assist with your brakes promptly. Wishing you safe and smooth driving ahead.

September 06, 2024

Great, professional service. Received suggested future maintenance and when to do it. Thanks for asking More

by MARGUERITE.FERNANDES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

We're glad we could assist you. Thanks for choosing Dirito Brothers Walnut Creek Volkswagen. Wishing you smooth driving ahead.

September 03, 2024

Dealt with Dirito Brothers for over 30 years for VW vehicles. Good workmanship when repairs are needed. More

by SKAUSTEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for your loyalty and trusting Dirito Brothers Walnut Creek Volkswagen with your VW vehicles. We appreciate the feedback on our workmanship. Take care!

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