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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,101 Reviews
Call Service Center (925) 448-9940

3,101 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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October 16, 2022

Quick and efficient service for our 2021 ID4. Our car was ready before they said it would be and Kevin was excellent as always. More

by JEREMYHARDIE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 19, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello Jeremy, it was a pleasure for our Service Team at Dirito Brothers Walnut Creek Volkswagen to provide quick and efficient service for your 2021 Volkswagen ID.4 and to complete it before promised time! Thank you for this five-star review.

October 16, 2022

I’ve taken my brand new 2022 ID. 4 in for service three times now since I bought the car in August and my problems still haven’t been fixed. Somehow the dealership and Volkswagen refu More

by andresmith0830
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sean Thomas
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 21, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, I would appreciate the chance to address the feedback you've shared regarding your vehicle and service visits. When you have a moment, please contact me directly so that we can discuss this further. I look forward to connecting with you. Best regards, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

October 12, 2022

Service completed efficiently while customer was waiting extra words to reach the required fifteen this is silly More

by DORPHD12
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 15, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks so much for giving us a 5-star rating. The friendly staff of Dirito Brothers Walnut Creek Volkswagen will be waiting to welcome you on your next visit!

October 10, 2022

Always get good service experience whenever I visit. Please add free car wash again. Thanks More

by CHICO10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 11, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Hi, we appreciate you taking the time to write a great review and for trusting our Service Team at Dirito Brothers Walnut Creek Volkswagen to take great care of your vehicle. We'll make sure you always get good service every time you visit.

October 10, 2022

Everyone at Dirito VW was helpful and friendly from the receptionist to my service advisor Francisco. More

by ERIQUEM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marina Felix
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Francisco
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Oct 11, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

You deserve nothing but the best in customer service. We're grateful to receive your five-star rating and know you were satisfied with the quality care you received from Dirito Brothers Walnut Creek Volkswagen.

October 07, 2022

Clean, comfortable, friendly staff, centralized location! I will use them for all of my Volkswagen needs! More

by Tfahr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 08, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello. We are on top of the world to receive your 5-star review and to have you as one of our loyal customers! You can be sure that Dirito Brothers Walnut Creek Volkswagen will continue doing our best to deliver the customer service you deserve.

October 07, 2022

Lleve mi carro por un simple estereo y jamás pudieron programarlo, que por cierto lo compre ahí mismo. Pésimo servicio More

by DURANFRAGOSOADAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Francisco
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Oct 10, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, Thank you for taking the time to share your experience with us. I would like the opportunity to communicate with you directly regarding your service appointment to look at your vehicle's stereo. Please reach out to me at your earliest convenience so we can discuss this further. Sincerely, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

October 06, 2022

Disappointed tire rotation is not part of 10k routine maintenance. Charged $59.95 as an additional charge More

by WADAFISHINGBOYS
Recommend Dealer
Yes
Employees Worked With
Unknown
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Oct 10, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, Thank you for taking the time to share your review. Please know your feedback is important to us here at Dirito Brothers Walnut Creek Volkswagen, and I would appreciate the opportunity to further discuss your feedback. Please contact me at your earliest convenience. Thank you, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

October 06, 2022

Always friendly, helpful, and honest. What more can you ask for from your service center. More

by FRANKSPERLING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Luong
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Oct 07, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello! We know the importance of having a great experience when servicing your car. Thanks for choosing Dirito Brothers Walnut Creek Volkswagen to help. Your 5-star rating is greatly appreciated!

September 30, 2022

Promptly greeted upon arrival for appointment. Dealership is always clean and comfortable. Car was ready as promised. Confident that all work is done right and necessary. Easy to book appointment More

by BALTONADO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 02, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Our team here at Dirito Brothers Walnut Creek Volkswagen appreciates you taking the time to write this five-star review. We are all thrilled to read that you found our facility clean and comfortable and had a great experience working with our Service Team.

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