Back

Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
2,892 Reviews

2,892 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

Sort by
September 18, 2024

lose the attitude kevin, worked with Marina in the past and she was great. will be requesting her in future More

by moends
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, Thank you for taking the time to share your feedback. We pride ourselves on high-quality standards here and I would appreciate the opportunity to speak with you regarding the experience you had with our Service Team. When it is convenient for you, please reach out to me directly to further discuss. Thank you, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

September 18, 2024

I brought the car in for a factory recall. The work was done within the promised time. More

by awpoon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your feedback. Glad to hear everything was completed as expected at Dirito Brothers Walnut Creek Volkswagen.

September 16, 2024

Always the best service at Dirito Brothers. The reason why I will never go anywhere else. More

by SIMPSIONI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Dirito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon Sousa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Dirito Brothers Walnut Creek Volkswagen appreciates your loyalty and kind words.

September 15, 2024

Very professional. Kevin was very helpful. The employees that took the car in are very kind as well. More

by DANNY.INALDO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2024 -

DANNY.INALDO responded

Thank you for taking care of the recall for my car. Everyone was very professional. Thanks Kevin!

Sep 16, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your kind words. We're pleased to hear our team at Dirito Brothers Walnut Creek Volkswagen provided you with professional service. Wishing you a great day ahead.

September 15, 2024

It took awhile before I was helped even though I had an appt. My bill originally was paid by someone else with the same first name More

by Ddcroteau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, Thank you for sharing your feedback with us here at Dirito Brothers Walnut Creek Volkswagen. I would like to speak with you about your recent experience with our Service Department. If you could contact me at a time that works best for you, it would be greatly appreciated. Thank you, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

September 13, 2024

I brought my Passat Wagon in to fix its obvious problem: It wouldn't start. I was especially pleased with the ease of communication. I spoke with Kevin several times; he explained things clearly. Within a d More

by gower.lindsay
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your feedback. It's great to hear that the service met your expectations and that communication was smooth at Dirito Brothers Walnut Creek Volkswagen. We're glad to have returned your Passat Wagon in good order.

September 13, 2024

The communication from Marina was solid. It appears the team takes pride of their work. I would totally recommend their service. Thank you! More

by LARRYARGUEZA1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for recommending Dirito Brothers Walnut Creek Volkswagen. Glad to hear our team provided solid communication. Take care!

September 13, 2024

Good service excellent communication staff is attentive and pleasant. Work performed as quoted and described prior More

by superspinmgr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Dirito Brothers Walnut Creek Volkswagen thanks you for the positive feedback. We're glad to hear that our team's communication and service met your expectations.

September 13, 2024

Best experience I have ever got from a dealership. There was damage and the rep dint flinch to replace it More

by Na
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Dirito Brothers Walnut Creek Volkswagen appreciates your kind words. We're glad to hear the team took care of you swiftly.

September 12, 2024

Marina, gave me excellent service and she even took the time to get me a rental car service that was located closer to Dirito Brothers. Her outstanding customer service was greatly appreciated and my servi More

by BURRELLALFORD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your experience with us at Dirito Brothers Walnut Creek Volkswagen. We're glad our team made such an impact on your visit and the transition to rental services went smoothly.

...
11
...