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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,094 Reviews

3,094 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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March 10, 2023

Dirito Brothers is an awesome dealership. I bought my 2018 Tiguan there and have it serviced every since. Excellent sales experience, financed and service, all excellent. More

by kennethcdenham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for the fantastic star review. Here at Dirito Brothers Walnut Creek Volkswagen, we strive for a high level of customer satisfaction in all aspects of our business. We are pleased you have experienced excellent care in all our departments. Please don't hesitate to reach out if there's anything more, we can do.

March 09, 2023

Service Advisor was great! Friendly and professional and he over delivered on the readiness of my vehicle. Great service department More

by DEEANNRIVAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t recall name - Saturday Guy
Mar 10, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, thank you so much for this five-star review of our Service Department. We are pleased to know that your vehicle was returned to you on time and that you enjoyed working with our Service Team. We look forward to meeting your future automotive needs here at Dirito Brothers Walnut Creek Volkswagen.

March 09, 2023

Timeliness and efficiency are the order of the day, as well as great customer service. More

by JW3696
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for taking the time to write this awesome five-star review. We are glad to see that you received a timely service experience with our Service Team. We hope to see you again here at Dirito Brothers Walnut Creek Volkswagen.

March 09, 2023

Excellent in every way -- fast, efficient, friendly, responsive. I waited for the car in the comfy waiting room with their good COFFEE and service was done faster than I expected. A class operation and More

by Hypatia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Luong
Mar 11, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for taking the time to write about your five-star experience with our Service Team. It's rewarding to learn that our team took excellent care of you and your vehicle in a timely fashion. We appreciate you choosing Dirito Brothers Walnut Creek Volkswagen.

March 05, 2023

Francisco assisted me very professionally with my service appointment. He answered my questions in an articulate manner. I appreciated the fact that I was well-informed and knew what to expect. More

by LESLIE22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco.
Mar 06, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hi Leslie, we are happy to see our Service Team provided you with an informative, professional experience at Dirito Brothers Walnut Creek Volkswagen. Thank you for taking the time to leave your kind review, please let us know if you need anything else.

March 04, 2023

Kevin is the best. Your company could not have a finer representive working for you. More

by serclan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, we are pleased to learn you are satisfied with our employee's assistance at Dirito Brothers Walnut Creek Volkswagen. It is great to know our team is appreciated, we thank you for your great review. Please let us know if we can do anything else for you.

March 03, 2023

Friendly staff & quick turn around. The waiting area is very comfortable and they have coffee! More

by CANELA71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for taking the time to praise our friendly staff, quick care, comfortable waiting area, and complimetary coffee! Dirito Brothers Walnut Creek Volkswagen is always here to assist you again.

March 02, 2023

Sean was very personable and professional toward me! Car was taken care of in a timely manner. More

by RNJMTURNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for taking the time to leave this positive review. It was our pleasure to provide a professional and efficient dealership experience at Dirito Brothers Walnut Creek Volkswagen. Have a fantastic day!

March 02, 2023

Really good service. They gave us a ride downtown and back which was really nice More

by SAMUELSANTOS_10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco
Mar 02, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We are glad you enjoyed a great experience working with our Service Team at Dirito Brothers Walnut Creek Volkswagen. Thank you for your positive review and trusting us with all of your automotive needs. We are here if you need any further assistance.

February 25, 2023

The staff was friendly and helpful. The maintenance service was pretty good and it was done within three hours of what I expected. More

by zoechiu50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Luong
Feb 26, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your positive review for Dirito Brothers Walnut Creek Volkswagen. We hope to earn an additional star from you on your next visit. Please feel free to reach out if you need help with anything else. Have an excellent rest of your day.

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