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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,094 Reviews
Call Service Center (925) 448-9940

3,094 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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March 17, 2023

I have never had any issues. Drive right in, walk right in and am assisted immediately. The dealership is very clean and all of the associates are extremely friendly. More

by JEN30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 17, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

It is nice to see, from your 5-star review, that you consistently receive accommodating and efficient service here at Dirito Brothers Walnut Creek Volkswagen. Thank you for taking the time to share your experience with us. Please let us know if there is anything else we can help you with.

March 16, 2023

Employees are personable and considerate. Nice that the dealership is family owned. Kevin Did a good job getting my Jetta repaired. More

by RPALTENGHI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rosen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erin Scordelis Scripillit
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 17, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate you taking the time to write a positive review and sharing your experience with our Service Team. It's great to learn your Volkswagen Jetta is repaired and back on the road in superb condition! Please let us know if there is anything else we can help you with at Dirito Brothers Walnut Creek Volkswagen.

March 16, 2023

The service was very prompt. did not have to wait for long. The software was updated. More

by pbhatnagar4532
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 17, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the 5-star review. We are pleased to learn that you had a prompt and timely experience with our Service Team on your recent visit. Please don't hesitate to reach out if there's anything additional we can do for you here at Dirito Brothers Walnut Creek Volkswagen.

March 16, 2023

best experience ever, Kevin was awesome so easy to work with. We are definitely coming back More

by BOJANM79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Luong
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Mar 17, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate you leaving us this wonderful 5-star review. It makes us so glad to read these kind words regarding our staff here at Dirito Brothers Walnut Creek Volkswagen and to learn that you had a great experience. We appreciate your business and look forward to your next visit.

March 15, 2023

Clean organized and clear communication. Word word word word word word word word word word More

by mcdonaghsg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 16, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your five-star review. We are pleased to read our team provided great communication ensuring you had a positive experience here at Dirito Brothers Walnut Creek Volkswagen. Customer satisfaction is important to us; we're glad you enjoyed our facility. If we can be of any further assistance, please reach out to us.

March 14, 2023

Dorito Brothers is probably the best Volkswagen dealer in the Bay Area. Especially their service department. The service rep. Sean was communicative and followed through very helpful. The truth is your 2020 More

by AMBO3540
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Dirito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 14, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

You deserve nothing but the best. We're grateful to receive your five-star rating and review. Our Service Team is pleased to know you were satisfied with the quality care you received from Dirito Brothers Walnut Creek Volkswagen.

Mar 14, 2023 -

AMBO3540 responded

Dorito Brothers is probably the best Volkswagen dealer in the Bay Area. Especially their service department. The service rep. Sean was communicative and followed through very helpful. The truth is your 2020 crossword has too many recalls. Your quality control in Tennessee sucks but you probably know this it’s just that you haven’t addressed it with a letter to people that have bought the car. The car is still on our list. We love it but the stories I read from other peoples posts they’re nightmare problems which worry me I .think you should address this in a letter to customers it would make for a good PR Dorito brothers is great. Tom Murray

March 13, 2023

Excellent, professional customer service, and very detailed oriented. The facility is very clean and the staff took the time to teach my son all the ins and outs under the hood of his first VW PASSAT. More

by bgrw34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 13, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, Dirito Brothers Walnut Creek Volkswagen wants to thank you for taking the time out of your day to share this excellent review for us and our Service Team. It is great to read that our team members provided you with a professional and courteous experience, and let us know if we can be of any further assistance in the future. We are always happy to help.

March 12, 2023

I trust this dealership for service. I really liked the advisor—he made the unpleasant task of having my car serviced actually enjoyable. More

by babzgotanewjetta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andres Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 13, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We are delighted that our Service Team could provide you with an enjoyable experience here at Dirito Brothers Walnut Creek Volkswagen. Thank you for taking the time to share this review with us. Please let us know if there is anything else we can help you with.

March 11, 2023

Apart from performing a great service, I also received my car back sooner, something the likes of 3 hours. That was a pleasant surprise. More

by PJHSCHNEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 11, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We are glad you enjoyed a great experience working with our Service Team at Dirito Brothers Walnut Creek Volkswagen. Thank you for your positive review and trusting us with your vehicle. We are here if you need any further assistance.

March 11, 2023

Excellent service and very helpful tech advice from our service rep Kevin. Service was done in a very professional and timely manner. We are very pleased with the service he has provided to us. More

by KENNISH123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 12, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your five-star review. Our Service Team works diligently to ensure all services visits are completed professionally and in a timely manner. We are glad you enjoyed an excellent experience here at Dirito Brothers Walnut Creek Volkswagen. Don't hesitate to reach out to us for any future needs, we are here to help.

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