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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,095 Reviews
Call Service Center (925) 448-9940

3,095 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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March 23, 2023

Told me they couldn’t reproduce the problem and didn’t make any extra effort to fix it. The problem remains. More

by CADY
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Hubert
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 23, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello Cady, I would really appreciate the chance to speak with you regarding your experience here at Dirito Brothers Walnut Creek Volkswagen. Please contact me at your earliest convenience to discuss this further. I thank you for bringing this to my attention. Best, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

March 23, 2023

I always get great customer service and I really appreciate the ride service. Thank you! More

by JETTACHICK68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Simi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 24, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We are glad you enjoyed great customer service working with our service Team at Dirito Brothers Walnut Creek Volkswagen. Thank you for your positive review and for trusting us with your automotive needs. We are here if you need any further assistance.

March 23, 2023

Sean is probably the best service specialist I have ever worked worth. He is spot on with his customer service approach. More

by kakievit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 24, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We are glad you enjoyed great customer service working with our Service Team at Dirito Brothers Walnut Creek Volkswagen. Thank you for your positive review. We are here if you need any further assistance.

March 23, 2023

Always beyond helpful and kind, the dealership (and Sean specifically) bends over backwards to provide great service each time I visit. Always feel like they’re straight with me and the Lyft rides back and More

by BLUTZ990
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 24, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your kind words. We're happy our Sales Department could be of assistance at Dirito Brothers Walnut Creek Volkswagen. Please do not hesitate to contact us if you need any further assistance.

March 23, 2023

Sean made everything easy. If something wasn’t fixed he took the time out of his day to make sure it worked properly. More

by J.AUGUSTUS.HIGGINS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 24, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the amazing 5-star review. It is a pleasure to learn that you had an above-and-beyond experience with us on your recent visit. Please don't hesitate to reach out if there's anything more we can do for you here at Dirito Brothers Walnut Creek Volkswagen.

March 20, 2023

Good experience other than the cost. Also, wished they hadn't changed my seat and steering wheel settings. More

by CBCCONLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 21, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your review with us at Dirito Brothers Walnut Creek Volkswagen. If there is anything else you need or would like to discuss regarding your visit, please feel free to reach out to us.

March 19, 2023

Very responsive and highly professional. Kevin kept me informed about the work being done on my car and offered options. More

by JENNYJOHNL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Luong
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Mar 20, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for servicing your vehicle here at Dirito Brothers Walnut Creek Volkswagen. We are glad our Service Team was responsive, professional, and informative during your visit, Jenny. Take care!

March 19, 2023

Efficient customer service Good communication that is clear and direct Kevin was a very good service tep More

by SSAGHERIAN
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 19, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, it is wonderful to learn you received efficient, communicative service at Dirito Brothers Walnut Creek Volkswagen. We are glad you had a pleasant visit and thank you for your great review. It would be our pleasure to assist you with any future needs, have a great day.

March 19, 2023

The team was very professional and helpful. The overall experience was positive. The time estimated for the service was accurate and the Lyft service from and to the dealership is very convenie More

by AMITKL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 20, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the awesome 5-star review. It is a pleasure to learn that you had a professional and helpful experience with our Service Team on your recent visit. Please reach out to us at Dirito Brothers Walnut Creek Volkswagen if you need any further automotive assistance.

March 19, 2023

Always a good service experience at Dirito Brothers! Responsive, thorough and pretty prompt in terms of when service is complete. Thank you Kevin Hubert! More

by gtty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 21, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the great rating and review. We are happy to see our Sales Team at Dirito Brothers Walnut Creek Volkswagen was very prompt and professional. We thank you for your business.

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