Dirito Brothers Walnut Creek Volkswagen - Service Center

Excellent customer service and great service. Good cofee. Great waiting space. Perfect time on time. Good cofee. Great waiting space. Perfect time on time. More

Call people when their car is ready, I had to wait an extra day for no reason it was ready at 1:30 pm the day before. extra day for no reason it was ready at 1:30 pm the day before. More

I am always impressed with Dirito Bros service department. on this day, I was a week late for my appt, and they got me in and they finished before the time promised. thank you so much! department. on this day, I was a week late for my appt, and they got me in and they finished before the time promised. thank you so much! More

I'm very apprehensive dealing with VW dealers based on my prior experience in Santa Cruz and San Jose. I called and expressed my concerns with the service manager Shannon and she immediately put my mind at e prior experience in Santa Cruz and San Jose. I called and expressed my concerns with the service manager Shannon and she immediately put my mind at ease. I sat patiently in the waiting lounge and noticed other service department customers were having a positive experience as well. Without a doubt the service department at Dirito Brothers VW has no peers. They have set the bar for service excellence. My service was assigned Sean Thomas . Sean is a consummate professional and was able to thoroughly explain the maintenance required for my wife's 2017 Golf R. I'm glad I drove almost 90 miles to Dirito Bros VW. In the future, my service appointments will be with Sean at Dirito Bros VW. Bill Retired Engineer and Air Cooled Porsche Enthusiast. More

My wife waited 20 minutes to talk to a service advisor. There was an available service advisor that wasn't doing anything. It turns out that service advisor was assigned to our vehicle. Once the car was ac There was an available service advisor that wasn't doing anything. It turns out that service advisor was assigned to our vehicle. Once the car was accepted for service there was no communication as to when the car was ready. The car took longer than we were told and it wasn't until we called that the service advisor finally got back to us. More

Every encounter I’ve had, I received excellent service. Great follow up by the service writers 👍🏽 Great follow up by the service writers 👍🏽 More

Very friendly, efficient service and process. Clean facility and amenities. Sean was very helpful and thorough when listening to and responding to my concerns. Clean facility and amenities. Sean was very helpful and thorough when listening to and responding to my concerns. More

Great experience! They found out what is wrong with my car. Good comunication and service They found out what is wrong with my car. Good comunication and service More

Kevin was knowledgeable and helpful about some issues I inquired about and also recommended some services. inquired about and also recommended some services. More

They did a great job. Even fixed my shades compartment. Neat! Would definitely go back for any car issues. Even fixed my shades compartment. Neat! Would definitely go back for any car issues. More