Dirito Brothers Walnut Creek Volkswagen - Service Center

Took it in to have the engine light diagnosed. Didn't get fixed the first time, no biggie, when I went to pick up the car and it had a huge scratch in the door. Kevin told me they didn't do it, ho Didn't get fixed the first time, no biggie, when I went to pick up the car and it had a huge scratch in the door. Kevin told me they didn't do it, however when we looked at the photo's they take when I dropped it off, the scratch wasn't there....OK. I talked to the Service manager, she said they would fix it. The engine light came back on, so I scheduled the appointment for that and for them to fix the scratch. They fixed the engine light which was good, but the scratch wasn't taken care of. They had the detailer try to buff it out. It actually looks worse that when I brought it in. My car is black and in showroom condition, I really expected them to actually take care of this, knowing full well they scratched my car and I had spoken to the service manager about it. I DO NOT recommend Kevin at all. They way this was handled was poor. So, now what? More

Everything as usual was well done. Our only complaint was we specifically said do not replace the windshield wipers they were done at the last service. When we picked up the car there Our only complaint was we specifically said do not replace the windshield wipers they were done at the last service. When we picked up the car there was a $75 charge for the wipers being replaced t that point too late to do anything. More

I have had my VW golfwagon serviced ever since I purchase my car at this dealership in 2016. I am happy with the service I have with the service department and am especially pleased with Kevin as my service my car at this dealership in 2016. I am happy with the service I have with the service department and am especially pleased with Kevin as my service manager who is always courteous, friendly and knowledgeable about any question I have about my car. I feel he directs me to the best service decision about my car. More

Great service, early check in, my car was ready before I even needed it back. Kevin was professional and friendly, couldn't really ask for anything better. even needed it back. Kevin was professional and friendly, couldn't really ask for anything better. More

Great service, Wish you had an easier way to deliver me back to Berkeley when you have the care for a full day. back to Berkeley when you have the care for a full day. More

Good dealership. Usually always do a great job. Didn’t clean or put air in my tires this time. Usually always do a great job. Didn’t clean or put air in my tires this time. More

I have always received prompt, courteous and effective service at Dirito Brother's in Walnut Creek. service at Dirito Brother's in Walnut Creek. More

. The whole procedure for dropping my car off was professional and friendly. I felt comfortable leaving my car in their care. When I picked it up, the paperwork was ready and all my concerns were dea professional and friendly. I felt comfortable leaving my car in their care. When I picked it up, the paperwork was ready and all my concerns were dealt with More

I was very pleased with (Sean) service rep and the provided transportation. All service and costs were described when checking car in for service. provided transportation. All service and costs were described when checking car in for service. More

They got me in the same day. They thought they fixed the issue but when it happened again three days later, they took me right in again and fixed the issue rapidly. Also like t They thought they fixed the issue but when it happened again three days later, they took me right in again and fixed the issue rapidly. Also like the way they offer Lyft to get you to and from the dealership. I am alone so that was very helpful. Staff was very courteous as well. More