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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,095 Reviews
Call Service Center (925) 448-9940

3,095 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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April 16, 2023

Service was good. Communication problem, but solved. $400 dollars for a battery change seems expensive. However, I will return More

by JONROBINSON5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
4.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 19, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hi Jon, we are excited to see that you received good service during your visit at Dirito Brothers Walnut Creek Volkswagen. It is an honor to be your choice and we hope to provide you with an even better experience next time. Have a great rest of your day.

April 16, 2023

I love taking my cars for service at Dorito Bros in Walnut Creek. Marina Felix always provides the best customer service possible. More

by cameron19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 19, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hi Cameron, thank you for your fantastic review. It is an honor to be your choice and we are glad you always receive great service during your visits. Please feel free to let us know if there is anything else we can do for you at Dirito Brothers Walnut Creek Volkswagen. Take care.

April 16, 2023

Great service, good mechanical work, trusted. Marina is an awesome service consultant. I also appreciate the waiting area. More

by KATHY41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Luong
Report | Print
May 20, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello Kathy. We know the importance of having a great experience when servicing your car. Thanks for choosing Dirito Brothers Walnut Creek Volkswagen to help. Your high rating is greatly appreciated.

April 16, 2023

Prompt service. Not only did they fixed my ID.4, they also arranged for a rental car and readied my vehicle on time as promised. More

by KISHOR_KSG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 20, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, thank you so much for your positive review and rating here at Dirito Brothers Walnut Creek Volkswagen. It is great to read that our Service Department was able to complete service on your Volkswagen ID.4 with promptness and courtesy. We are more than happy to help.

April 16, 2023

Very nice and timely, upfront about costs and what they were going to check on my car! More

by morgan.winston5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 19, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We are glad to see that you are pleased with our Service Team here at Dirito Brothers Walnut Creek Volkswagen. Thank you for trusting us with your car.

April 16, 2023

The dealership and staff are great; it's too bad VW is dropping the ball with their EV safety recall! More

by Greg.W.Pola
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 19, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hi Greg, thank you for your great review of Dirito Brothers Walnut Creek Volkswagen. We are pleased to see that you had a pleasant experience with our staff and we are honored to be your choice. Please feel free to let us know if there is anything else we can do for you, take care.

April 13, 2023

Purchased a used Audi at Dirito Brothers. The main air vent was stuck not blowing air. They promised to fix it after I buy it. They ordered the parts and fit it following week. They even giv More

by DARKNESSXYZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Luong
Report | Print
May 19, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, we are pleased to learn that you had a pleasant experience with Dirito Brothers Walnut Creek Volkswagen. It is wonderful to know that you were assisted accordingly after there was an issue with your Audi's air vent. Thank you for your kind review and recommendation, we are always here to help again.

April 13, 2023

Great service with on time check in. My car was ready when expected. Kevin was friendly and personable. More

by afmaurer72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 19, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, Dirito Brothers Walnut Creek Volkswagen wants to thank you for your marvelous 5-star review. It is great to read that your visit was timely and friendly, and we hope you enjoy the rest of your day.

April 13, 2023

Service is very good and Kevin the service advisor is helpful and accommodating. Will be going back. More

by DELTAPOODLERED
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 19, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, we are truly grateful for your stellar review for us and our Service Department here at Dirito Brothers Walnut Creek Volkswagen. It is a pleasure to read that your experience was helpful and accommodating, and we are happy to learn that we have earned your return business. Have a great rest of your day.

April 12, 2023

Service and communication was fine but 250 dollars for oil change and tire rotation is too much. I won’t be coming back due to price. More

by BRET2280
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
4.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Luong
Report | Print
May 19, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

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