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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
2,892 Reviews

2,892 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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November 24, 2024

This is a great opportunity to get help and great service from Marina Felix. Her thoughtful and meticulous service made me feel warm and touched everywhere. Once again, I would like to express my deep gratit More

by shaophil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 23, 2024

This crew went out of their way when the delayed their lunch to save me time waiting. So awesome! Thank you!!💕 More

by CFILLIPPONE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 22, 2024

Marina is superb, we really appreciate the level of care she provides our family of vw's More

by PJPiette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 23, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your feedback and will share it with our team. It's great to hear that you value the care from Dirito Brothers Walnut Creek Volkswagen.

November 18, 2024

Went in for my 50k maintenance and tire replacements. Took about 6 hours for work but they did a great job in taking care of my car. More

by ALAN.DO.1777
Recommend Dealer
Yes
Employees Worked With
Augusto”Gus The Bus” Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 23, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate you letting Dirito Brothers Walnut Creek Volkswagen handle your car maintenance and tire needs. Our team is pleased to provide thorough service for your vehicle. Thank you and drive safely.

November 17, 2024

I had a good experience in my recent visit. Sean was very Helpful in setting the appointment for me and getting the repair done in a very quick timeframe. He went above and beyond and I appreci More

by GRACEYAARON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 17, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your experience with Dirito Brothers Walnut Creek Volkswagen. We're glad our team could assist promptly with your repair appointment.

November 17, 2024

Great service, I brought my laptop to work while waiting. They have an office chair and a desk which is great. More

by ALFREDOARRIOLAJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 17, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Glad those amenities were useful for you at Dirito Brothers Walnut Creek Volkswagen. Enjoy your day!

November 17, 2024

Sean represents Dirito Brothers in a very professional way. Shannon oversees and makes appearances, personalizes her interaction and seems to know what is going on. It is convenient to make an online appo More

by ERMMP
Recommend Dealer
Yes
Employees Worked With
Shannon Sousa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 17, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your feedback on the staff and online appointments. Your thoughts are important to us at Dirito Brothers Walnut Creek Volkswagen, and we'll take this into consideration about scheduling options in the future.

November 17, 2024

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by Jennifer Parenti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 17, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for the feedback from all of us at Dirito Brothers Walnut Creek Volkswagen. Take care.

November 17, 2024

As always Sean was great to work with. He was sure to keep us updated in a timely manner and provided his expertise. Everyone was friendly and provided great customer service. More

by christianne_21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 23, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your experience with Dirito Brothers Walnut Creek Volkswagen. We're certain our team will appreciate hearing this feedback.

November 16, 2024

Fantastic level of service. The team was friendly, efficient, timely; the location is clearly very well run which is much appreciated. Thank you. More

by VWCust
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 17, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Dirito Brothers Walnut Creek Volkswagen appreciates your kind words. We're glad our team provided friendly and efficient service. Thanks for taking the time to share your experience with us.

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