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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,111 Reviews

3,111 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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May 06, 2025

Good job. Team was great, customer service was awesome. Will be back for future services. More

by JOSHUAHASKINS87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2025

Kevin made the whole process quick and easy. He was able to answer all my questions. More

by JGWALSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2025

My interactions with both Sean and Andres were very positive; both were professional and helpful, answering all my questions. More

by dennishabecker
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andres Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2025

Would have been a higher rating if they would have given me the online discount for the services they performed. Didn’t realize they had specials until after I paid More

by ascia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, Your feedback is important to us, and I would appreciate the opportunity to speak with you to address your feedback about your recent experience with our Service Department regarding the subsequent price for the services performed on your vehicle. Please contact me at a time that is most convenient for you. Thank you, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

May 04, 2025

Told a part was ordered. 3 weeks later told it never happened. Text to service never answered. I had to go to the parts department and have it ordered even though the repair More

by JAMESKROCHKA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sean Thomas
2.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2025

Thank you for your care and skill and servicing my Golf since 2013. I appreciate. More

by aliceaba
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2025

I was in and out, everything was right on time. The dealership was clean and welcoming More

by FARHADGHORBAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate you sharing your visit experience with us. Thank you for choosing Dirito Brothers Walnut Creek Volkswagen.

May 04, 2025

Kevin is my man. he is helping me for over 20 years he is patient and honest with the old man he even made a a drawing about the hangers for me so I understand i More

by bavaria1943
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2025

Great service, friendly and helpful staff. Will return in future. The space s clean and well organized. More

by wintersunnydays
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your kind words about Dirito Brothers Walnut Creek Volkswagen. We appreciate your feedback and look forward to seeing you again.

May 02, 2025

Premium experience. Wish they would include or offer at a discounted rate a car-wash. More

by mesumes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your thoughts. We're glad you had a premium experience with us at Dirito Brothers Walnut Creek Volkswagen.

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