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Dirito Brothers Walnut Creek Volkswagen

Walnut Creek, CA

4.7
4,656 Reviews
Dirito Brothers Walnut Creek Volkswagen has been a family owned and operated dealer since 1994, and throughout that time, we have passionately served the Walnut Creek community. Of course, when a dealership is doing things right to satisfy drivers, it grows and expands. Today, we serve loyal customers at our state-of-the-art facility that come from throughout the entire East Bay area, including Oakland and many areas across Northern California. Despite all this success, our mission is far from complete. We want to make sure every driver is having their automotive needs met with attention, care, and perhaps most importantly, expertise. That’s why you can feel confident that the staff here at Dirito Brothers Walnut Creek Volkswagen is equipped to handle your needs, whether you’re buying one of our brand new Volkswagen models or are bringing your current vehicle in for repairs. It’s this type of dedication from the Dirito Brothers Walnut Creek Volkswagen team that has allowed us to become recognized as a leader in sales and customer satisfaction through the Wolfsburg Crest Club award, as well as grow into one of the largest VW dealers in the United States. If you’re looking for a Volkswagen dealer in Walnut Creek or anywhere else in the East Bay area, don’t just visit any dealership. Visit a dealership that has proven it knows how to make drivers happy and meet their needs with satisfaction. We look forward to meeting you and inviting you into the Dirito Brothers Walnut Creek Volkswagen family. If you’re ready to get your Volkswagen experience started, take a look at the resources on our website or give us a call. We look forward to inviting you into our state-of-the-art facility and helping you get behind the wheel.
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2020 North Main Street

Walnut Creek, CA

94596

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Showing 4,656 reviews

November 25, 2023

Worst interaction and experience I’ve ever had - WILL NEVER LEASE OR BUY a VW vehicle again. More

by AKWOLIK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Hubert
1.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 26, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, I would like to learn more about the experience our Sales Team provided you and address your concerns with the Volkswagen vehicle in question. Please feel free to reach out to me at a time that works best for you. Thank you, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

November 22, 2023

Sean Thomas and Dirito Brothers Service Team are great! I will only service my vehicles with them!!! More

by VWDriver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ricky
Nov 22, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We're glad to hear Sean Thomas and the Dirito Brothers Service Team met your needs. Your continued trust in us is much appreciated.

November 21, 2023

This dealership is professional, polite, friendly and prompt with customer inquiries. I enjoyed my recent experience. More

by ATOBIN26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your kind words about Dirito Brothers Walnut Creek Volkswagen. It's great to know you enjoyed your experience with us. Thank you for sharing that we were professional, prompt and friendly.

November 20, 2023

My car came back with the rear wiper cover missing. I was told to expect a follow up email and none came. The pricing prior to arriving was hard to figure out and it ended up being considerably more wh More

by CHRISZORSCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, Your satisfaction is our goal here at Dirito Brothers Walnut Creek Volkswagen. When you have the time, I would appreciate speaking with you about your charges and the level of communication you received from our Service Team regarding your rear wiper cover. Will you please reach out to me so we can discuss this further? Thank you, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

November 19, 2023

Kevin did everything he had to do to make sure my problem solved. He’s brilliant and knows his job More

by DSASAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

It's pleasing to know that Kevin provided a smooth solution for you. His expertise is indeed beneficial at our Dealership. Thanks for the 5-star rating!

November 19, 2023

We had a problem with the air-conditioning in our car and it was finally fixed in less than 1 day. More

by EDWARDLDUNN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your high rating and are pleased to know the air-conditioning in your car was fixed swiftly at Dirito Brothers Walnut Creek Volkswagen. Thank you for trusting our service team.

November 17, 2023

My dealer experience thus far with my GTI has been flawless. Every need I've had has been addressed within reason, and that's all anyone can really ask for. More

by ATPHOTO75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 17, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

It's good to know your experience with your GTI at Dirito Brothers Walnut Creek Volkswagen has met expectations. Ensuring our customer needs are addressed within reason is key for us. Thank you for the 5 star-rating!

November 17, 2023

everyone was pretty nice and my service went smoothly. Service was a bit pricey but I did appreciate them checking out my breaks and tires More

by REBECCACRIPE4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We're pleased to hear you found our service smooth at Dirito Brothers Walnut Creek Volkswagen. Noted on the pricing, and glad that checks on your brakes and tires were of added value. Thanks for your assessment.

November 17, 2023

Knowledgeable and friendly sales attendant and finance staff. Will consider them again for future purchases. More

by JDAVELCA
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Erin Scordelis Scripillit
5.0
This rating includes all reviews, with more weight given to recent reviews.
cole scordelis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 17, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your positive feedback regarding our sales and finance staff at Walnut Creek Volkswagen. We look forward to being considered for your future purchases.

November 17, 2023

It was great working with cole and erin to get my daughters jetta purchased! Pretty much hassle free and a good reasonable deal!!!! Way better than what I experienced at Dublin Volkswagen Go to Dor More

by EKPETTY
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Erin Scordelis Scripillit
5.0
This rating includes all reviews, with more weight given to recent reviews.
cole scordelis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 17, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your process of acquiring a Jetta at Dirito Brothers Walnut Creek Volkswagen. We're glad to hear it was the easiest car purchase you've made, and appreciate that you preferred our services over Dublin Volkswagen.

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