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Dirito Brothers Walnut Creek Volkswagen

Walnut Creek, CA

4.7
4,645 Reviews
Dirito Brothers Walnut Creek Volkswagen has been a family owned and operated dealer since 1994, and throughout that time, we have passionately served the Walnut Creek community. Of course, when a dealership is doing things right to satisfy drivers, it grows and expands. Today, we serve loyal customers at our state-of-the-art facility that come from throughout the entire East Bay area, including Oakland and many areas across Northern California. Despite all this success, our mission is far from complete. We want to make sure every driver is having their automotive needs met with attention, care, and perhaps most importantly, expertise. That’s why you can feel confident that the staff here at Dirito Brothers Walnut Creek Volkswagen is equipped to handle your needs, whether you’re buying one of our brand new Volkswagen models or are bringing your current vehicle in for repairs. It’s this type of dedication from the Dirito Brothers Walnut Creek Volkswagen team that has allowed us to become recognized as a leader in sales and customer satisfaction through the Wolfsburg Crest Club award, as well as grow into one of the largest VW dealers in the United States. If you’re looking for a Volkswagen dealer in Walnut Creek or anywhere else in the East Bay area, don’t just visit any dealership. Visit a dealership that has proven it knows how to make drivers happy and meet their needs with satisfaction. We look forward to meeting you and inviting you into the Dirito Brothers Walnut Creek Volkswagen family. If you’re ready to get your Volkswagen experience started, take a look at the resources on our website or give us a call. We look forward to inviting you into our state-of-the-art facility and helping you get behind the wheel.
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2020 North Main Street

Walnut Creek, CA

94596

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Showing 4,645 reviews

May 19, 2024

I suffered a tire blow-out in the middle of WC. The encounter with my auto insurer was a nightmare and it took hours for them to untangle a mess. I finally asked the tow truck to take me to you fol More

by Kevin Dwyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Sagon
May 22, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello Kevin. We are happy to learn our team here at Dirito Brothers Walnut Creek Volkswagen went above and beyond to get you and your tire taken care of. We appreciate your feedback, and we are here for any future auto-related needs.

May 19, 2024

Got the call that my car was ready. Arrived at the dealer and it took them 30 minutes to get it for me. More

by BECHENEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I never got anyone’s name.
May 20, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, Your feedback is important to us here at Dirito Brothers Walnut Creek Volkswagen. I would appreciate the chance to speak with you about your experience with our Service Team regarding the subsequent wait time to get your car ready. Please reach out to me at your earliest convenience. Best, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

May 19, 2024

Easy to schedule, i was able to get an appointment right away and the ease of brining my car in for service i was so convenient. More

by lawrence.noelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your experience at Dirito Brothers Walnut Creek Volkswagen. We are glad to hear that scheduling and servicing your car with us met your expectations. We appreciate your feedback and look forward to assisting you in the future.

May 19, 2024

Shannon and the service advisor took excellent care of me. They went above and beyond to repair my car and help me out at a tough time. I’m very grateful and appreciative of the Dorito team. Thank you More

by Charlie R.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shannon
May 20, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your positive experience with our team at Dirito Brothers Walnut Creek Volkswagen. I'm glad we were able to assist effectively with your car's repair during a challenging time.

May 18, 2024

Siri to bros always providing Great customer service. They are punctual and very transparent with their communication on how long your car will be serviced for More

by CALGON1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for highlighting the great customer service at Dirito Brothers Walnut Creek Volkswagen. We value transparency and punctuality in our car servicing processes. Your feedback is appreciated.

May 18, 2024

Friendly, helpful and knowledgeable staff for my id4 service. I had all my questions answered about my service agreement More

by ronbohner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your positive experience with the ID4 service at Dirito Brothers Walnut Creek Volkswagen. We’re glad our team could assist in addressing your questions about the service agreement. Your feedback is greatly appreciated.

May 18, 2024

Great service! Very nice that a Lyft is provided while work is being done. Customer service is on point at the Dirito Bros location! More

by JENMAGLIC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for highlighting the Lyft service and our customer service at Dirito Brothers Walnut Creek Volkswagen. We appreciate your feedback.

May 17, 2024

I received excellent customer service and the agent provided all the information I need and was nice. More

by JOSIER70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I forgot his name
May 20, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your experience with the customer service at Dirito Brothers Walnut Creek Volkswagen. We are glad to have provided all the information you needed.

May 16, 2024

The text service used to communicate with service writers needs a big upgrade. i had used the text service to communicate Friday evening after i had dropped off the vehicle. after speaking with the service w More

by BENJY WADSWORTH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan
May 17, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, Thank you for bringing this to my attention. I would like to speak with you about the text service used to communicate with our Service Team while your vehicle was being serviced on. Please reach out to me at your earliest convenience so we may discuss this further. Sincerely, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

May 16, 2024

Alex was great. I hate buying cars. That's why I haven't done it in 32 years. Alex put no pressure on, was very, very knowledgable about cars, very friendly - and sp More

by DWOHLFEI
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Keegan
May 17, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your kind words: our team at Dirito Brothers Walnut Creek Volkswagen aims to make the process as stress-free as possible. It's excellent that Alex was able to efficiently guide you through the car features. Thank you for choosing us!

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