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Dirito Brothers Walnut Creek Volkswagen

Walnut Creek, CA

4.7
4,641 Reviews
Dirito Brothers Walnut Creek Volkswagen has been a family owned and operated dealer since 1994, and throughout that time, we have passionately served the Walnut Creek community. Of course, when a dealership is doing things right to satisfy drivers, it grows and expands. Today, we serve loyal customers at our state-of-the-art facility that come from throughout the entire East Bay area, including Oakland and many areas across Northern California. Despite all this success, our mission is far from complete. We want to make sure every driver is having their automotive needs met with attention, care, and perhaps most importantly, expertise. That’s why you can feel confident that the staff here at Dirito Brothers Walnut Creek Volkswagen is equipped to handle your needs, whether you’re buying one of our brand new Volkswagen models or are bringing your current vehicle in for repairs. It’s this type of dedication from the Dirito Brothers Walnut Creek Volkswagen team that has allowed us to become recognized as a leader in sales and customer satisfaction through the Wolfsburg Crest Club award, as well as grow into one of the largest VW dealers in the United States. If you’re looking for a Volkswagen dealer in Walnut Creek or anywhere else in the East Bay area, don’t just visit any dealership. Visit a dealership that has proven it knows how to make drivers happy and meet their needs with satisfaction. We look forward to meeting you and inviting you into the Dirito Brothers Walnut Creek Volkswagen family. If you’re ready to get your Volkswagen experience started, take a look at the resources on our website or give us a call. We look forward to inviting you into our state-of-the-art facility and helping you get behind the wheel.
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2020 North Main Street

Walnut Creek, CA

94596

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Showing 4,642 reviews

May 23, 2024

Good service but it took a little bit more than expected. Hopefully it was an exception and not a rule More

by nicho2612
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Sagon
May 24, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello. Thank you for taking the time to share your feedback. We appreciate your 5-star rating and are pleased to know our Service Team provided you with an overall good service visit. We value your business with Dirito Brothers Walnut Creek Volkswagen.

May 23, 2024

Kevin went above and beyond. He even helped assist me with contacting with sales to sell my car to the dealership. More

by JULEEAROSS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : AB in Sales
May 24, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your positive feedback on the assistance provided by our team at Dirito Brothers Walnut Creek Volkswagen, including help in contacting sales. We appreciate the time taken to share your experience and look forward to assisting you again.

May 22, 2024

This folks are the best. They went the extra mile to make me happy. marina fixed the remote malfunctioning. As well the 30 K service. More

by lirianiromeo
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your positive experience with the remote repair and 30k service at Dirito Brothers Walnut Creek Volkswagen. We appreciate knowing our team met your expectations.

May 21, 2024

Kevin is most helpful letting me know what is happening and what comes next. Thank yoh More

by HEIDIMAYER1963
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your feedback on our team's communication at Dirito Brothers Walnut Creek Volkswagen. It's great to hear they kept you well-informed throughout your service experience.

May 20, 2024

Always courteous and helpful. Good communication regarding service and repairs. Especially appreciate Lydt to my home and back to pick up vehicle. More

by TWOJULY
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your kind feedback regarding our Service Team. It's a pleasure to know you received courteous and helpful customer care and we appreciate your business with Dirito Brothers Walnut Creek Volkswagen.

May 20, 2024

Great service! Professional and knowledgeable, answering all my questions quickly and easily. I will definitely be taking my car back for service here! More

by RMCUTRELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

It's great to hear that you appreciated the service and found our team professional and knowledgeable at Dirito Brothers Walnut Creek Volkswagen. We are glad we could assist with your questions efficiently. Thank you for choosing us for your car service needs.

May 19, 2024

I suffered a tire blow-out in the middle of WC. The encounter with my auto insurer was a nightmare and it took hours for them to untangle a mess. I finally asked the tow truck to take me to you fol More

by Kevin Dwyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Sagon
May 22, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello Kevin. We are happy to learn our team here at Dirito Brothers Walnut Creek Volkswagen went above and beyond to get you and your tire taken care of. We appreciate your feedback, and we are here for any future auto-related needs.

May 19, 2024

Great communication and very simple process. Thank you Dirito brothers VW and service team! See you guys next time. More

by cembarandir
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for highlighting the communication and process at Dirito Brothers Walnut Creek Volkswagen. Your satisfaction with our service team is a priority to us. Feel free to contact us for your future needs.

May 19, 2024

Got the call that my car was ready. Arrived at the dealer and it took them 30 minutes to get it for me. More

by BECHENEY
Service Price Transparency
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Recommend Dealer
No
Employees Worked With
I never got anyone’s name.
May 20, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, Your feedback is important to us here at Dirito Brothers Walnut Creek Volkswagen. I would appreciate the chance to speak with you about your experience with our Service Team regarding the subsequent wait time to get your car ready. Please reach out to me at your earliest convenience. Best, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

May 19, 2024

Easy to schedule, i was able to get an appointment right away and the ease of brining my car in for service i was so convenient. More

by lawrence.noelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your experience at Dirito Brothers Walnut Creek Volkswagen. We are glad to hear that scheduling and servicing your car with us met your expectations. We appreciate your feedback and look forward to assisting you in the future.

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