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Dirito Brothers Walnut Creek Volkswagen

Walnut Creek, CA

4.7
4,641 Reviews
Dirito Brothers Walnut Creek Volkswagen has been a family owned and operated dealer since 1994, and throughout that time, we have passionately served the Walnut Creek community. Of course, when a dealership is doing things right to satisfy drivers, it grows and expands. Today, we serve loyal customers at our state-of-the-art facility that come from throughout the entire East Bay area, including Oakland and many areas across Northern California. Despite all this success, our mission is far from complete. We want to make sure every driver is having their automotive needs met with attention, care, and perhaps most importantly, expertise. That’s why you can feel confident that the staff here at Dirito Brothers Walnut Creek Volkswagen is equipped to handle your needs, whether you’re buying one of our brand new Volkswagen models or are bringing your current vehicle in for repairs. It’s this type of dedication from the Dirito Brothers Walnut Creek Volkswagen team that has allowed us to become recognized as a leader in sales and customer satisfaction through the Wolfsburg Crest Club award, as well as grow into one of the largest VW dealers in the United States. If you’re looking for a Volkswagen dealer in Walnut Creek or anywhere else in the East Bay area, don’t just visit any dealership. Visit a dealership that has proven it knows how to make drivers happy and meet their needs with satisfaction. We look forward to meeting you and inviting you into the Dirito Brothers Walnut Creek Volkswagen family. If you’re ready to get your Volkswagen experience started, take a look at the resources on our website or give us a call. We look forward to inviting you into our state-of-the-art facility and helping you get behind the wheel.
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2020 North Main Street

Walnut Creek, CA

94596

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Showing 4,641 reviews

June 02, 2024

I really appreciate the excellent care and communication I received during my recent service. It was very transparent and helpful. More

by SYLVIEJKIM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your feedback on the recent service experience at Dirito Brothers Walnut Creek Volkswagen. We're glad to hear about the clear and helpful communication you experienced. We appreciate your choice to service with us.

June 01, 2024

Has an Architect the Building is a tour de force Charles Nighbor, Architect Walnut Creek CA More

by CNIGHBOR2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Erin Scordelis Scripillit
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : AB
Jun 03, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your positive star rating with us. We appreciate your business with Dirito Brothers Walnut Creek Volkswagen.

June 01, 2024

Made me a great deal on a new Tiguan. Ron Simi and Mike Raff were great to deal with. Both were very professional! More

by craigetlin
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ron Simi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erin Scordelis Scripillit
5.0
This rating includes all reviews, with more weight given to recent reviews.
mike raff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your positive feedback for our team here at Dirito Brothers Walnut Creek Volkswagen. Thank you for your business and congrats on your new Volkswagen Tiguan.

June 01, 2024

Experienced with Sean at service is quick, easy, and very professional. The crew forgot to reset my service reminder, so I had to bring back the car the following day, but overall a good experience. More

by MM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello! We are pleased to know you received an overall good service experience with our team, and they were efficient and professional throughout your visit. We appreciate your feedback and we thank you for your business with Dirito Brothers Walnut Creek Volkswagen.

May 31, 2024

Kevin is the best service rep at Dorito Bros. He always goes above and beyond what might be considered helpful. He takes the time and trouble to research the issues with my VW Bug and then has th More

by KATHLEEN.RILEY
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I don't remember the names but everyone has been wonderful.
Jun 03, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello. It's a pleasure to know your service advisor always goes above and beyond to ensure you are informed on the services needed for your vehicle. We value your loyal business with us at Dirito Brothers Walnut Creek Volkswagen and we look forward to continuing service for you for many years ahead.

May 30, 2024

Third time bringing the car is for the same loud brake issue with no resolution. Explanation is, that is just how VW brakes are. It's really disappointing when you're talking about a $40K+ vehicle. Will n More

by ALLIMBATTISTELLI
Recommend Dealer
No
Employees Worked With
Kevin Hubert
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, Please know your feedback is very important to us. I would like to speak with you about your recent experience with our Service Team regarding the brakes on your Volkswagen. Please reach out to me at your earliest convenience so we may discuss this further. Sincerely, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

May 30, 2024

PRICEY. Disorganized upon check in, and took a full 30min (WHY?). Didn't have my records from Dublin VW. Didn't have a good explanation of what I needed to h More

by SFTOEASTBAY
Service Price Transparency
Service Time
Recommend Dealer
No
Employees Worked With
friendemic friendemic
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, Customer satisfaction is important to us here at Dirito Brothers Walnut Creek Volkswagen. Given the chance, I would like to learn more about your recent visit to our Service Department. Please reach out to me at your convenience so we can discuss your feedback in greater detail. Thank you, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

May 29, 2024

Gus was absolutely amazing! He made the process very simple and he went above and beyond for me when it came to making sure I was able to get the best possible deal available. More

by DMJohnson
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Augusto”Gus The Bus” Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your positive feedback on your experience at Dirito Brothers Walnut Creek Volkswagen. We're pleased to hear our team made the process simple and worked diligently to ensure you received a great deal. Your satisfaction is very important to us, and we appreciate your recognition of their hard work.

May 29, 2024

It’s a great dealership. John was very accommodating. Wish they had more inventory though x More

by LAURABRAMBLE10
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Gerard Rose
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Benitez
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello. Your feedback is much appreciated, and we are happy our team was accommodating, providing you with five-star customer service. Thank you for choosing Dirito Brothers Walnut Creek Volkswagen.

May 28, 2024

Thank you - very fast, very easy, very transparent. We are very pleased with the new ID.4 More

by CDC13
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andres Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your positive experience with the new ID.4 at Dirito Brothers Walnut Creek Volkswagen. We're glad to hear that our process met your expectations for speed, ease, and transparency.

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