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Dirito Brothers Walnut Creek Volkswagen

Walnut Creek, CA

4.7
4,637 Reviews
Dirito Brothers Walnut Creek Volkswagen has been a family owned and operated dealer since 1994, and throughout that time, we have passionately served the Walnut Creek community. Of course, when a dealership is doing things right to satisfy drivers, it grows and expands. Today, we serve loyal customers at our state-of-the-art facility that come from throughout the entire East Bay area, including Oakland and many areas across Northern California. Despite all this success, our mission is far from complete. We want to make sure every driver is having their automotive needs met with attention, care, and perhaps most importantly, expertise. That’s why you can feel confident that the staff here at Dirito Brothers Walnut Creek Volkswagen is equipped to handle your needs, whether you’re buying one of our brand new Volkswagen models or are bringing your current vehicle in for repairs. It’s this type of dedication from the Dirito Brothers Walnut Creek Volkswagen team that has allowed us to become recognized as a leader in sales and customer satisfaction through the Wolfsburg Crest Club award, as well as grow into one of the largest VW dealers in the United States. If you’re looking for a Volkswagen dealer in Walnut Creek or anywhere else in the East Bay area, don’t just visit any dealership. Visit a dealership that has proven it knows how to make drivers happy and meet their needs with satisfaction. We look forward to meeting you and inviting you into the Dirito Brothers Walnut Creek Volkswagen family. If you’re ready to get your Volkswagen experience started, take a look at the resources on our website or give us a call. We look forward to inviting you into our state-of-the-art facility and helping you get behind the wheel.
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2020 North Main Street

Walnut Creek, CA

94596

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Showing 4,638 reviews

July 02, 2024

Was quick to diagnose the problem and followed through step by step of the process. More

by STEVENDOYCHIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate hearing about your positive experience with the diagnosis process at Dirito Brothers Walnut Creek Volkswagen. Your feedback is valued greatly. Thank you for taking the time to share it.

July 02, 2024

Was helped very quickly and was taken care of first thing in the morning and service was finished quickly since on a saturday. More

by kenjikamiya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your experience at Dirito Brothers Walnut Creek Volkswagen regarding our quick service. We're glad we could meet your expectations with promptness and efficiency on a busy Saturday. Please let us know how we can assist you in the future.

July 02, 2024

Marina was fabulous just like Sean was at my last visit. Communication was very thorough keeping me informed along the way. More

by JBPERCEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your positive review on the communication and service provided by our team at Dirito Brothers Walnut Creek Volkswagen. We appreciate your feedback and are glad you were kept well-informed throughout your experience with us.

July 02, 2024

Always a pleasure bringing my car for servicing and/or repair. Excellent customer service. Very easy to set up an appointment. Any required work is always clearly explained before any commitment from m More

by b3anton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your positive experience with servicing and repairs at Dirito Brothers Walnut Creek Volkswagen. It's great to hear about the ease of setting up appointments and our clear communication throughout the process. We appreciate your feedback on the convenience of our location as well.

July 02, 2024

We had a bit of an issue with a new car that we just purchased. It took a few days to fix, but Sean was very helpful and kept in touch with us as to how things were going. The problem was finally resolv More

by KENNISH123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your experience at Dirito Brothers Walnut Creek Volkswagen. We are glad to hear that your issue was resolved satisfyingly and appreciate the recognition of our team's dedication in keeping you informed throughout the process. Your feedback is valuable to us.

July 01, 2024

Sean is awesome and super helpful. Very good at communicating with your details and letting you know the times. More

by ashrowland10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 02, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for highlighting the clear communication you received at Dirito Brothers Walnut Creek Volkswagen. We appreciate your positive feedback about our team.

July 01, 2024

Polite, friendly and not too pushy, especially with car sales . Streamlined my car buying experience and I got what I wanted More

by suzanne.r.warren
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andres Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erin Scordelis Scripillit
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 02, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for choosing Dirito Brothers Walnut Creek Volkswagen and sharing your experience. We are glad to hear our approach made your car-buying process smooth. We appreciate your feedback.

June 30, 2024

Your customer service personnel are always great to deal with. What I don't understand is it taking over 4 hours for a oil change and a recalled plastic interior part. More

by dw5235
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Hubert
4.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 02, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, Thank you for taking time out of your day to leave a review for us here at Dirito Brothers Walnut Creek Volkswagen. We are pleased to read that our Service Team was great to work with; however, I would like to speak with you regarding the wait time you experienced while having an oil change and recall completed. Please reach out to me directly when you have a moment. Thank you, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

June 30, 2024

They were easy to schedule with and there was excellent communication along the way. Got the job done in the time they promised. More

by ssarwar12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for highlighting the ease of scheduling and communication at Dirito Brothers Walnut Creek Volkswagen. It's great to hear we were timely in our service. We appreciate your feedback!

June 30, 2024

I don’t know what’s going with this dealership because everyone is currying with a fantastic smile. I really enjoy coming to this dealership. Good work everyone! Good work Kelvin! More

by SAMPRAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for recognizing the positive atmosphere at Dirito Brothers Walnut Creek Volkswagen. We're glad you enjoy your visits and appreciate our team's effort. We value your feedback and look forward to maintaining our high standard of service.

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